Journeys, a popular shoe store, is known for providing exceptional customer service, according to multiple reviews. Customers praise the store's staff, particularly Brooke, Naylea, Brianna, and an unnamed "Jersey Girl," for going above and beyond to assist them. The reviews highlight the staff's willingness to go the extra mile, such as calling a sister store to find a specific pair of UGGs, and providing helpful recommendations on backpacks that fit the customer's needs. The staff is also commended for their kindness, attentiveness, and for making the shopping experience enjoyable, even for customers with special needs, like a customer in a wheelchair. Overall, Journeys is described as a store that offers a best-in-class shopping experience, with friendly and knowledgeable staff who are dedicated to providing exceptional customer service. Customers have expressed their satisfaction and have recommended the store to their friends and family.
Thanks Brooke your amazing great customer service !!! You can’t find that online !!
August 2024
Naylea, thank you for going the extra mile for my mom today 8/10/24. Thank you for representing the values of the company by treating my mother with such care and kindness. You saw her even though she’s in a wheelchair. Thank you! Is well appreciated!
March 2024
Naylea & Brianna Gave me the best customer service. Would recommend their service to friends and family. Also were very helpful and enjoyed their company
