Bank of America with Drive-thru ATM provides mixed customer experiences. Some clients express satisfaction with the service, highlighting staff members like David Vasconcelos and Marcio Gomes for their professionalism, patience, and helpfulness. Customers appreciate quick assistance and thorough explanations from employees, such as Edgar Hurtado, which contribute to a positive atmosphere. However, there are complaints about the Florida branches, with some customers feeling that staff lack knowledge and do not offer adequate help. The bank is making efforts to enhance cleaning procedures and may temporarily change hours to ensure safety, following CDC guidelines. Customers are encouraged to check the Mobile App or website for the latest information on hours and services.
I needed a Cashier’s check and Denise was an example of excellent customer service! I was very satisfied with her assistance!
March 2025
David is the absolute best!!! Thank you so much for all you do, you ALWAYS go the extra mile…Anthony & I appreciate you more than you will ever know!!!
February 2025
I have a love-hate relationship with Bank of America. Today was a love day everything went well
