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March 2024 by kathy ..
Defective products, incomplete delivery and rude service department. A nightmare from the beginning and I spent thousands.
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December 2023 by Lloyd S.
Great salesman. Excellent value. TV arrived. Despite buying installation package it was not installed at delivery. After many calls, the installation group arrived about 730pm. Very aggravating.
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October 2023 by Brian Johnston
Very busy place on the weekends. Pluses are that BrandsMart tends to have the best selection of appliances to compare with each other. Prices seem to be really good as well. After the sales portion of the experience, everything else is close to a nightmare to deal with.
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October 2023 by jean alerte
BrandSmart has the worst customer mer service department. It took me almost 2hrs to get though the store at Deerfield Beach. Every time I called the 954 phone number they put me on hold until the call canceled. Shame on BrandSmart customer Service Department!!!!
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October 2023 by Kent C.
Brands Mart has been my worst nightmare for six months. I will never buy there again they are terrible service department actually gets a zero. They shouldn't even get a one star but I guess I have to post something.
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October 2023 by Lynne Asch
Spent an hour do doing a phone order for a 65 inch Samsung TV I gave the sales guy my address my name and I was about to give him my credit card. He came back on and told me that he couldn't put the order through because the condo is not in my name. It's actually in a corporate name. I live in a guard gated community where everything is in my name and the credit card is my name and address. He told me they look up the property records for the county to see whose name the condominium is in. He would not put the order in because my name is not on the Palm Beach County website. I have no idea what type of customers they're used to dealing with but I have never in my life had any interaction like this. They've always had a horrible reputation and they're living up to it
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September 2023 by Eric Schussel
Good deals, great sales staff, and every household furnishing imaginable. True, they play deafening music, the place is totally chaotic, and checkout process might drive you bananas, but you’ll save a fortune. Best to avoid the bottom priced brands that you never heard. Bought a cheap toaster-oven (made in China) with no "toast" cycle.
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September 2023 by Leo
Very bad customer service, they treat you as if they were doing you a favor. They made a mistake in selling a part of a washer and dryer, because the seller is not qualified And they treat you like it's not their problem.I hope they take some action, no comprare ni lo recomendare
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August 2023 by mike karklins
I paid $700.00 for extended warranty on washer dryer. Called in a claim and waited 3 weeks for the tech to come repair the dryer. (Imagine going 3 weeks w/o dryer in a house of 4) I was told tech would be at my house between 8am-9am. At 9am a service rep from Brandsmart (Marisol was her name) Called and told me my scheduled appointment after 3 weeks is being cancelled and rescheduled and maybe 2 weeks they will be able to get back to me. Obviously, I'm furious at this point and she didn't like my delivery, so I asked her to please put a supervisor on for me to complain. Her reply was "NO I won't put a supervisor on have a nice day" and then she hung up on me. I called back and they put me on hold and left me there. After 15 minutes of being on hold they had to pick me up and I requested to speak with a supervisor. I was told Irene and Melinda were the supervisors and they're aware of my issue and will call me when they have a resolution. I called back 3 times throughout the day and 4:45pm being the last call. They refused to take my calls and never returned my call. The next morning, I called again, and they both still refused to take my call. Now I have left a voicemail with their supervisor named Maggie. I won't hold my breath for her to call me back either since the 3 stooges from the day before all work under her and have zero competence. This is what paying $700.00 for a warranty from Brandsmart gets you.
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August 2023 by scorefl
Well it was good but prices keep getting higher, also selection is limited
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August 2023 by Mike
Never buy a warranty from this people. They told me if something goes wrong bring it over no questions ask. When I went back to the store with a problem they told me call the #. Everything that sells person told me is a lie
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August 2023 by Nathalie L.
Bad customer service, I purchase today my second ps5 for a gift and after purchase they send me to the ware house to pick it up... this is a small box, is not furniture. I didn't both anything else. They came with this excuse that now is policy to pick it up there! When they always bring it to the front! The store manager on duty didn't even apologize for the inconvenience. The guys from the ware house didn't even new I was going to pick it up I had to wait 15min in the hot to get it!
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July 2023 by Brendan Nieto
Was told my whole kitchen package was in stock. Then when delivered no stove. We got this model because it was in stock. We made it clear to our sale associate this was for a rental property. After a month of zero communication from Brandsmart I called and all anyone did was kick the can down the hallway. No one cared. Will never shop there again.
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July 2023 by Cheryl Stevens
Tried to get a repair service two weeks ago on my washer and was told to go make sure that my washer was completely not working before they could honor my warranty. Was told that their warranties came with stipulations. Then hung up on. Called back on 07/03/23 and spoke with 3 different people and given the run around was told by last person you don’t have a warranty call back in two hours. Ask for a manager and was told they had none was trying to hire some. Received a text saying service scheduled for 07/06 - 07/07 from 5:00 pm to 12:00 AM. Really, Really. Called back to clarify this and was told to call back in two hours because you called us already and it takes two to clear the system in order for me to speak with someone about this same issue . Guess I should have expected this because when the washer/,dryer was delivered the first time one guy was trying to do the entire delivery and set up by himself while the other guy continued to come in and out of my door saying, “‘hurry up I’m ready to go home”. They rescheduled me for a second delivery but BrandsMart workers didn’t do their delivery and these guys were absolutely completely professional. Called the company and gave them much much praise. BrandsMart is horrible, horrible.. After they get your money your get there backsides..
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July 2023 by Johnny Stoned
I always find better prices at Brandsmart.
