PetSmart

Most Recent Comments

• March 2025 by Andrew Tylander
  This is a wonderful PetSmart location. They offer grooming as well as a pet hotel for overnight and extended stays for your furry friends.
  
  I only feed my pets specific types of food and this location seems to always have what I need I stock.
  
  The staff is extremely friendly and helpful.
• March 2025 by david wemyss
  Of the chain stores I think Petsmart is the best.
• March 2025 by Nicholas
  Very friendly people helped me find my dog's food. Since I usually they get it at a different store and that it's hard to find but they had it and helped me find it cheerfullyh
• February 2025 by Barry Colicelli
  Great selection
• February 2025 by Bianca Maria
  Recently visited this store. Very nice employees customer service was amazing. I had questions how to groom my new puppy. The groomers at PetSmart were very knowledgeable and very sweet and kind. Highly recommend this store
• February 2025 by Jill Hulse
  We went to buy worms for our bearded dragon, and not for the first time, all the worms were dead. So dead, there were some Flys and Maggots 🤢🤮
• February 2025 by Ja’el
  wow KAIT did an amazing job of trimming my pom puppy! it was his first time and KAIT made him look gorgeous. thanks so very much :)
• January 2025 by TALON0610
  12/27/2024 thru 12/29/2024
  
  Location PetSmart Linton Boynton Beach
  
  On the evening of Dec. 27, 2024, my wife and I took our 10 month old Australian Shephard for a short 3 day, 2 night stay at this facility. Our Aussie had 2 overnight stays at this facility prior to this one, so there were no concerns or issues.
  
  She was dropped off with her own prepackaged food for the stay as well as her favorite blanket. On the 29th we had to extend her stay by a few hours and we were told she was out of food. This was understandable, as we'd sent her with the correct amount of food for her scheduled length of stay.
  
  The Petsmart Pet Hotel, after speaking with us, confirmed that a serving of their food would be given to her.
  
  Upon picking up of our dog, she appeared excited to see mom & dad. The attendant told us everything went well and she was very good. We went straight home and she drank 2 liters of water in a single sitting! This was not normal at all. We sensed something want right. The second indicator was she went right to sleep for 3 hours! Aussies are high energy all the time! She smelled terrible (even though she's been given a bath prior to going. When she finally woke up, she couldn't bark! We knew something was very wrong so it was decided to take her to VEG Vet Emergency Room (VEG). Upon examination, it was found she was dehydrated and required a full IV Bag! Her throat was inflamed and she was unable to bark at all, the Vet at the ER said it seemed she had been barking until she couldn’t anymore!
  
  Upon calling PetSmart it took time to finally find out that our 10 month old Aussie Shepard had not been given her Suite room, as per her reservation, but rather she was kept in a crate! She was stressed, but the hotel never called to let us know what was happening. To PetSmart’s credit upon finding out our dog was in the ER and being treated, they did pay the ER visit and refunded the stay.
  
  Monday, we took her to her primary vet, who also found the same thing the ER found!!! We also found out one of her bags of food was not given to her, which left us wondering if they'd failed to feed her as per the instructions given to them. On Monday, we finally got to speak with Senior Management at Petsmart, who investigated and found that mistakes were made with our dog! In the end we trusted them to take care of our pet, who we liken to a family member, not to mention she is my Service Dog, and as a Veteran I need her to be herself.
  
  It has been 8 days thus far, she is still "off"and her bark is slowly returning! Awarness is what this post us about, make sure they are not over booked and not going to be able to give your pet the attention it deserves. Lesson learned.
• January 2025 by Alexander Franken
  Great costumer service
• January 2025 by Patrick Kennedy-Whann
  Doggy hotel is wonderful.
• December 2024 by Krystal Kirchmann
  Dropped my dog off last week to be groomed. $28 dollar package was added without my knowledge. When I called to complain I was told the package was added for “dematting, teeth brushing and special shampoo/conditioner”. None of which I asked for. I was told this package was added to my previous session as well. Here’s the after product. My dog has nearly no hair, “dematting 😂 .” And her skin is incredibly red. Manager said best she could do was off me a vet visit and a ten dollar credit. $120 to shave a 10 pound dog. Will not be returning here ever again.
• December 2024 by Laird Cox
  Madeline always takes great care of grooming my two cocker spaniel. We had a couple really bad experiences at other groomers in the area and Madeline has always treated them like her own !
  Her grooming is always just what I ask for !
  5 stars she deserves a huge raise!!
• December 2024 by Matt
  Flyers on display and signage says "Yappy hour" $5 off from 2-6 PM Daily for grooming services. Even on the sign they referenced says 2-6 PM daily promknently in large letters on top of the sign but in the smallest print says Mon-Fri. If they only want to honor the deal during the week then they should remove all flyers and signage that says daily from the store. Manager was within earshot and refused to act and make it right. Very poor customer service and we will be looking at other options for our dogs grooming in the future. Honor the posted signage or remove it, don't just say "Oh well" after the fact and refusing to make it right. Grooming service was great and the groomers are very friendly and courteous but poor customer service from Cashier and Manager on duty.
• November 2024 by Michael McArdle
  Great staff at this store. Always willing to help
• November 2024 by George Williams
  Great store. I'm not a fan of the grooming. I took my bloodhound there and he ended up with a flea rash. I told them he had been around other dogs outside and may need a flea bath. They said they checked and he didn't need it. He is on simparica trio and has been to other groomers here in boca the past 5 years without any problems.
  They denied any responsibility, quite rudely. He will NEVER go there again and I highly recommend against using them. Also they keep calling me for grooming even though I told them he will never be groomed there again. Smh.