Twin-Star International is a company that specializes in providing high-quality home furnishings and accessories. Customers praise the company's excellent customer service, with representatives described as polite, courteous, and professional. The company's products, such as Duraflame infrared heaters, are highly regarded for their effectiveness, safety, and ability to keep homes warm even in the coldest weather. Customers appreciate the manageable electric bills associated with these products. The company's website and service are also great, with customers able to easily track the status of their orders and service requests online. When issues arise, the company is responsive and works to resolve them in a fair and expedient manner. Replacement parts are shipped out quickly, and the overall experience leaves customers satisfied and likely to recommend Twin-Star to family and friends. Overall, Twin-Star International is a trusted brand that offers stylish, durable, and comfortable home furnishings backed by exceptional customer service and support.
Our space heater needed repair. I called Twin-Star and they got to the bottom of the problem and sent the needed part, and it was repaired in a timely fashion. Their employees were very helpful and polite. Thank you!!
March 2025
The customer service was excellent. The representative was very polite and courteous. Complied order for part and emailed confirmation email. So glad we purchased this product no long wait time to speak to customer service. I would recommend to family and friends. A rated service. Thank you Twin-Star.
March 2025
Gg was very helpful with helping me with my unit thank you so much
