-
March 2024 by Matt Bardhi
Would leave 0 stars if I can. Don’t use this facility!!! First off, they said they couldn’t deliver my package because no one was there… when all the doors to the building are unlocked and DIDNT need to be signed. Went to go pick it up, but place is only open from 10-1pm? What a joke. Now it’s getting delivered Monday, because they are closed Sunday? Say good bye to 250$ worth of live fish.
-
February 2024 by Thalia Sierra
Terrible service, poor customer service, a girl assisted me today, she does not give a clear answer even though she was the one who ordered the package with ID and order number, they do not want to deliver it to you, it was in my house for three days at the time of delivery and although They cannot access, they do not call the client to notify them, when packages are subsequently received in my apartmentTerrible service, poor customer service, a girl assisted me today, she does not give a clear answer even though she was the one who ordered the package with ID and order number, they do not want to deliver it to you, it was in my house for three days at the time of delivery and although They cannot access, they do not call the client to notify them, when packages are subsequently received in my apartment
-
February 2024 by Lucas Bustamante
The worst customer service ever!
-
February 2024 by Mark Felton
Awful no help at all I went to get my package 10 mins after they closed there was ppl there after someone from customer service said it was ok to pick up no one would help I've been lied to all day from Fed Ex don't go here awful service and there staff even worse no help at all...
-
February 2024 by Glenn Costales
Excellent Customer Service.
-
February 2024 by Idania Martinez
Very bad experience
-
December 2023 by Edgar Ariza
The lady from the customer services was attentive to do her job efficiently and fast!
-
December 2023 by Damaine G
Great staff and a efficient service
-
October 2023 by Stephanie Cristina Henao
If you are able to get your package shipped with any other company do it! Fedex will deliver your package to the wrong house and when you try to dispute it they’ll give you every excuse in the book.First they can’t ask the drivers because they all went home.Then they can’t give you the number to the distribution location to find out where they are in “investigating.”Then even though they are working today they can’t give you updates because the case is still pending so I have to wait another 3 days for an update.Their solution ? Contact the seller to send me another package so Fedex can lose it again. Amazon, USPS, UPS, DHL, and every other shipping company is able to deliver my package with ease but Fedex ? They will deliver my package to the wrong house guaranteed. Awful company and awful customer service.
-
October 2023 by Sergio Alvarez
Great service and very helpful and polite employees.
-
June 2023 by Miguel Angel COLLADO
Indeed, it is a 5 stars service place for sure!!!
-
June 2023 by Joan E.
The app and web page is not sync to the package en route, it tells you, your package is delayed, so you go ahead and do your work instead of sitting around waiting for the delivery to show up, then you come home to see the tag at your door exactly at the same time they updated you the tracking on the app that it is delayed. After 3 attempts, of course, it goes back to the shipper if you don't claim it in 2 days. Also, they will inform you that your package can be picked up after 6 pm, and this facility closes at 7:15pm??? What's the point of the app?
-
April 2023 by Krimi
Very nice and clean great ? customer service
-
March 2023 by Joyann M.
The driver never came in the yard and left a notice on the mailbox! I don't live in the mailbox! The notice saying NOONE was home but how would he know if he never came in the yard and didn't ring the doorbell??? Then when I called FedEx the agent lied saying the driver will come back out and deliver the package and that was a lie! Paid to get a package delivered overnight and now I have to travel to this location to pick it up in morning in Miami traffic because the driver lied and did not come in the yard through the open gate and ring the doorbell! Actually it's a NO STARS BUT CANNOT POST COMMENT WITHOUT ADDING ONE
-
December 2022 by Nelson A Borgen
Great attention and customer service. Friendly and available, with no lines and plenty of assistance.
