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November 2025 by Katie Burgess
Needed help because my mac book was having trouble. Cameron was the best! He was very helpful and honest he was able to reboot my computer and get it working well again and hopefully that fixed the problem but he did talk about all the possible problems if that doesn’t permanently fix it and options that fit my budget if my computer was not worth fixing.
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November 2025 by Sebastian Parra
Long time waiting for assistance and when I get it, they didn’t bring me solutions about the promotions what I was asking for but online they told me they should have it, more than 1 hour lost
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November 2025 by S. “Lemonblossom” A.
We made an appointment as recommended and we were a little early, but they took us right away ( store was crowded) and everyone was kind and helpful.
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November 2025 by Tia Burgos
Staff was okay
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November 2025 by Edwmary Montalvo
Went in 11/6/25 without an appointment and Staff member Erica was very quick and attentive to my very pressing issue! She took both my husband and I, even though we did end up going to another store to finish the repair swap. We GREATLY appreciate Erica and all she did yesterday to help us get the services we needed. Highly recommend the store and Erica for all your needs. 5 stars ⭐️
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October 2025 by Dan Pettigrew
I changed my earlier review from one star to four stars. Everything that I said in my initial review below happened, and is still true. However our feelings were changed when we made a follow up visit to the same location a few days later. During our ensuing visit the staff could not have been any more attentive or helpful. The issues remaining were handled quickly and easily, and all of our interactions were pleasurable. In fact, the very same salesperson who my wife and I found to be rude on our first visit, was there and cheerfully helped in the solution process. This was to us a complete turn-around to our earlier experience. As an possible explanation, but not an excuse, our first visit was late on a very busy Sunday, and our second visit a much quieter weekday. I'm thinking the staff was frazzled by the time we got there late on that Sunday. Based on all of my dealings with Apple, over many many years, my conclusion is that the first visit was an aberration of sorts, and the second visit more of the norm.
Old review below:
My wife and I are long time Apple users. We have have had Apple phones, iPads, laptops, and watches for many, many years. That said, we have been to a lot of Apple stores over this time with mostly favorable experiences. In the past we have always gotten proper attention and help from the Apples staff at whatever store we were at. Not yesterday, however. We bought a new Apple watch for my wife from a salesperson named Anthony, and he was very helpful in guiding us to the right product. After the purchase he sat us down at one of the available tables to first download the latest Apple software, and said he would be back to help us sync the new watch with my wife's iPhone. He informed us that he would check back periodically to see how the download was going. Well, that didn't happen. Not only did he never check back with us, we came to find out he went home for the day while we were at the table waiting for the software to download. Apparently he just forgot about us entirely! During this time we were having trouble with the new software in that it was taking an inordinate amount of time to download. When I then asked a nearby sales associate if he could help he was rather curt and obnoxious while telling us that he was a salesperson and not a tech person and that we would have to make an appointment with the Genius bar if we wanted tech help. I do understand policies and procedures in business. That said, what was irritating is that he didn't bother to apologize for our rep leaving, and he didn't offer any help of any kind. My wife and I are not overly sensitive people, however we both found this person to be dismissive and rude. We ended up taking the watch home and syncing it ourselves, which was no big deal. What was a big deal was the non-caring, non-professional way that my wife and I were treated.
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October 2025 by Rachel
Store was not crowded but all the workers were “busy”…. Busy walking around doing nothing. I guess I didn’t seem as if I was going to purchase something.
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October 2025 by James Phillips
I went into the Apple Store to replace an iPhone 17 Pro Max on an order I placed with the phone in store. The manager of the store told me to cancel my order which I did and then I was unable to buy the phone because I got locked out of ordering a phone for 24 hours by Apple and it was nothing they can do about it. The Apple Store managers need to be retrained if you want to buy an apple product call 1-,800 my apple.
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October 2025 by Rolando Aguila
Its kinda cool the iphone 17 is there
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October 2025 by Patricia Verdiglione
Was very impressed with the help I received sorry but I forgot the fellow 's name at this location but I was very pleased Thank you
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October 2025 by Samuel A. Scott
Great, customer service.
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October 2025 by Otis Benfield
Horrible service and management.
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October 2025 by pedro andrade
Made an appointment for 10:30am for battery replacement. Checked in and wasn’t seen till 11:25. Only to be told “we don’t have the battery from your appointment. We have to order it, however you can’t leave the phone checked in here. You have to come back once the part arrives.”
So now I’m wasting another trip, because they didn’t have the parts needed for a literal battery appointment. Terrible experience all around.
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September 2025 by Jackson
I was in and out in less than 15 minutes to pick up my new phones. They are so efficient at the store. The employees are also great; they are helpful and personable.
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September 2025 by Heather Altic
Took my iPhone 12 Pro Max in because the screen wasn’t working. Was told it had water damage. Lost all my photos etc because I was told I had to purchase a new phone. Decided to buy a screen for the old phone and the inside was pristine. All water indicators were white as snow. Phone works perfect with new screen. Debating returning the new phone on the principal I was lied to for the sake of a sale however my youngest is begging for the old phone.
