The United States Postal Service location at 20791 Three Oaks Pkwy receives mixed reviews regarding customer service experiences. Many customers report positive interactions with specific helpful and pleasant employees. These individuals are remembered for their patience and professionalism, going out of their way to assist with packages, including finding items and offering advice for future shipments. One mail carrier is frequently noted as being very pleasant and always willing to help. Another employee is highlighted for being extremely patient and awesome. However, other reviews describe significant frustrations with service at this location. Customers report instances of staff being unhelpful, not caring, and appearing extremely rude. One situation involved a complicated PO Box issue where the staff was not helpful, resulting in a customer having to wait in line three times for 45 minutes and feeling very upset. An older, stocky gentleman with dark hair working the middle position is specifically mentioned on multiple occasions as being impatient, not customer friendly, and rude. Management has also been described as new and unsure how to handle problems, with suggestions that complaints should go directly to the Postmaster. While USPS prices are noted as crazy, this is not considered specific to this location. Overall, experiences at this post office vary greatly depending on which employee is encountered.
