Victra, an authorized Verizon retailer in Estero, FL, is dedicated to providing an exceptional experience for its guests. The store offers a wide range of wireless devices, including phones, tablets, and accessories, along with support for device protection. Customers have praised the knowledgeable and friendly staff, including sales representatives who efficiently assist with phone setups and transfers. The team, including Mery D, John, and Serenity, is noted for going above and beyond to help customers navigate their options and make informed decisions. Many have had positive experiences trading in their old devices and upgrading to new models, including the iPhone 16, with seamless data transfers. While some customers have reported concerns about internet service speed, the overall sentiment highlights the courteous and helpful nature of the staff, making Victra a recommended destination for phone needs in Estero.
My Verizon Rep, Serenity, welcomed me into the store and handled my inquiry immediately. She was knowledgeable and pleasant.
November 2025
The salesperson Mery D was very efficient and accommodating. She presented the new phone and set up the device very quickly. I had a very good experience interacting with her.
October 2025
Mary is Amazing! So helpful! Got us in and out with two new phone upgrades quickly and professionally! Thanks Mary!
