Verizon offers a wide range of mobile, 5G home internet, and business solutions at their Estero store location. Customers can also conveniently place online orders for pickup in-store, with free 2-day shipping, express lockers, and same-day delivery options available. The Verizon store in Estero has received mixed reviews. Some customers have reported encountering unfriendly and seemingly disinterested employees, who were unwilling to provide simple solutions. However, other customers have had exceptional experiences, praising the knowledgeable and helpful assistance provided by staff members like Caitlin McMahon, the Assistant Manager, and Niah. Caitlin was described as "AWESOME" and went above and beyond to ensure customers received their discounts. She was experienced, provided tips on new phones, and even helped with data transfers. Niah was also praised for her friendly and non-pushy approach, making the switching process simple and enjoyable. Additionally, Anatoly, a Verizon employee, was highly recommended by a customer who had followed him from a different location due to the trust they had in him. Overall, the Verizon store in Estero appears to offer a range of services and solutions, with the quality of customer service varying depending on the individual employee. Customers are encouraged to visit the store or check the online options to find the best fit for their needs.
Anatoly i was very impressed.He is very knowledgable and patient im an old guy and he was very patient with me and answered all my questions. I will recpmmend him and Verizon to all my friends
June 2024
Employee wasn't friendly, never smiled, seemed bothered to be there. He could have helped with a simple solution, instead recommended me going to fix it place for factory reset although I had proof it was mine tablet with receipt from this store and showed my driver's license
April 2024
Anatoly is the best!! Explains everything and provides you with the best deal. I followed him from a different location because I trust him that much.
