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“Anatoly i was very impressed.He is very knowledgable and patient im an old guy and he was very patient with me and answered all my questions. I will recpmmend him and Verizon to all my friends”
“David was our first contact at Verizon and truly took care of my family with transitioning from T-mobile to Verizon. He took his time, was very patient, and was understanding of finding the best plan and deals for us. His customer service is remarkable!
Leah also helped us with the transition and is one of the best multitaskers I’ve ever seen. No matter the length of time needed to resolve an issue with my phone going straight to voicemail due to T-mobile holding my phone number, her patience never wavered. She displays such a caring personality to all those she services.
Jayden is another associate who goes above and beyond. He is so easy to talk to and always has a smile. He helped troubleshoot my phone issue, along with helping out his peers. Made me feel like part of the Verizon family.
I also worked with DeShawn who has such a fun, energetic personality. He did not want me to leave the store until my phone issue was resolved. He never gave up and I left the store feeling satisfied.
Last but not least, Geo was always on the sidelines to help support us and the team. He is a stellar manager. I can’t say enough about this store. I am so grateful to live in such proximity to this store, but even if I didn’t, I would drive miles to go to this particular store!”
“Yaima is awesome. She helped us when I needed to upgrade my old phone to IPhone 17 and home internet. She also helped us get in the priority list for the fiber optic. She is very helpful, very patient, and knows what she's doing. She did above and beyond customer service.”
“My wife and I had been with Verizon for years and I looked into few optional carriers when we were ready for new phones. We looked at Mint but didn’t like that they don’t have stores.
Since we could get free iPhones for switching carriers I think we got the best monthly rate with the phones we wanted at T-mobile. I determined this by chatting with various carriers online.
So, we went in and dealt with Junior, he was able to find the deal I had found.
Once we started the buying process, he made it all very easy, of course, it took a little time but he was fun to talk to and he didn’t try to sell us a bunch of extras or accessories he just got to work and I think it all took about an hour and half and we were out of there with working new phones. Amazing!
Thank, Junior.”
“I went into this location today because my phone was DEAD. Unfortunately neither of the well mannered young guys had seen my issue before. I was ready to purchase a new phone when one of the two amazingly got my phone to work again! They were more interested in my best interests, as I explained I was out of work, rather than sell me a phone I couldn't currently afford. Minor fix elsewhere for about $100 was suggested for now. Nice guys. I really appreciated their honesty and great customer service!”
“I went in today with the plan to switch from Android t iPhone. I read the reviews and one stood out about Julio and Andres. Lucky me, they both were working today. I saw Julio and said you’re the man I’d like to help me please. I saw a review that said you’re great. Well, that review is certainly correct. Julio was so patient and kind in helping get data transferred. As we all know, this takes time. Two and half hours in store but it was a great customer service experience. The entire staff was welcoming the moment I walked in. I highly recommend these two employees and this location.”
“I just finished a 3-Day Zoom training from the office and had great internet the entire time, despite the fact it was during a hurricane. Thank you for the great service!”
“Just moved from North Carolina for my business and I had an awful experience with AT&T. I gave this store (Verizon) a call and told an employee, Tyson, my situation. At this location he was amazing to work with getting me setup for my business. He made sure I was in and out, but most importantly did everything the right way. If y’all need anything, ask for Tyson. He was awesome to work with and made this process as smooth as possible. Thanks again Tyson and wish ya the best!”
“I visited your Summit Broadband customer service office on Collier Blvd in Naples yesterday.I spoke with your Service Representative Peter and received excellent service and he was extremely helpful in answering all my questions. You have a real asset in your company with Peter and I wouldn’t hesitate to recommend Summit Broadband.”
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“Jaiden Torres is the best. He was kind and polite and very knowledgeable at his job. He fixed my issue and also helped me with a new phone plan. He is the BEST!!!”