At the Xfinity Store by Comcast in Estero, FL, customers can access various services, including Mobile, Digital Cable TV, High-Speed Internet, Home Phone, and Home Security. Many reviews highlight the excellent customer service provided by staff members. Steven swiftly resolved a transfer issue within 20 minutes, leaving a customer pleased with their experience. Jaiden Torres is noted for his professionalism and knowledge, answering questions with a friendly demeanor. Adam also received praise for delivering fabulous customer service. Despite some concerns about the overall quality of internet, cable, and phone services, customers appreciate the helpfulness of staff. One long-time customer mentioned Ray's outstanding service, noting the minimal wait time and his thorough explanations of possible solutions. Overall, visitors to the store value the attentive and knowledgeable staff, contributing to a positive experience when subscribing to services or handling equipment exchanges.
Went to Xfinity to update my router and box. Very smooth and very fast. Noah did a very good job.
September 2026
The store employees are great The customer service via phone ...not so much! They screwed up my entire account and have no business helping people! 🤦♀ Only go INTO the store! Never call if you dont have to.
August 2026
Not knowing, I initially scheduled my service too early. Went in to pick up equipment and the staff informed me how and when I should schedule so I could not be over billed. Great service.
