This Cricket Wireless Authorized Retailer receives consistent praise for outstanding and knowledgeable customer service. Multiple reviews highlight staff who are helpful, patient, and go above and beyond. Specific employees are noted for making processes smooth and stress-free, thoroughly explaining options, and taking time with customers without making them feel rushed. They are described as friendly, delightful, and amazing, providing an outstanding experience. The service here is contrasted with negative experiences at other locations and with impersonal support lines, positioning this store as a must-visit for purchases and assistance where the staff truly cares. Employees are commended for striving to find answers, contacting customer service directly on a customer's behalf, and providing effective advice to resolve issues, including phone switching, connectivity problems, and international calling. Overall, reviewers report they could not have asked for better service.
Awesome service! This is a must for all phone purchases and assistance. Don't waste your time at the other places, they just sell you the phone and if you have problems they tell you to call 800 number, sad were had all the customer service gone too.
November 2024
I was visiting my brother in Mont Dora and stopped by this kricket store and payed my bill. They were very professional!
July 2024
Amaris (sales) did an amazing job in getting my phone connected internationally as I was having difficulties calling out. She's very patient and understanding. She called customer service and worked everything out!!! Thank you!!!!
