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February 2024 by Doug Mitch
I would rather go to a Walmart restroom and lick a toilet seat than to use this joke of an FBO again. First, the fuel prices here are insane and I can tell the owners love to price gouge their customers. Second, the staff here are very rude. I overheard the lady at the front desk yelling at other pilots. When I asked this front desk lady about fuel prices, she got an attitude with me. Third, the FBO building is dirty and I can tell they don’t maintain upkeep inside and outside. The ramp also is dirty and has a lot of FOD on it. Even Walmarts are cleaner than this FBO. There was pee on the toilet seats. I could not wait to get fueled up and fly out of here. I will never use Bent Wing Flight Services again. This place should be shutdown.
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July 2023 by Joshua Taylor
None of the business replies are addressing the fact that the front desk staff is rude.
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April 2023 by Dale Carley
This FBO doesn’t have anywhere for corporate pilots to wait after hours. No use of crew car or DRY waiting area. At 7:00 pm we were thrown out on the street.
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February 2023 by Andre Messier
Came in unannounced wheels down 30 minutes before close on a quiet Sunday evening. Line staff took my fuel order right after tying down. And while I know I threw a cog in a long work day close down routine for both staff members, Kathleen maintained a positive attitude, a sense of humor (I love dry humor!), a professional demeanor, and we were out the door 15 minutes after touch down. Will definitely be back again, and if arriving near close will call ahead so they know I'm coming and keep the Jet-A truck out for me. The FBO facility is beautiful and a short Uber ride to the restaurants in downtown Fernandina Beach.
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February 2022 by Clay Murphy
Flew in for the Amelia Island Concourse d’Elegance. Tracine Anderson, Jennifer and the entire staff including the line guys and our military personnel on TDY made this trip enjoyable. A big thank you.
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February 2022 by Nick Ricci
I cannot thank Tracine and her line guys ENOUGH helping us out last Saturday for our Citation jet. They worked overtime on a Saturday night to help service our airplane shortly before midnight. They really helped us when we were in a major bind. Next time we are in KFHB we will be using them for sure.
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February 2022 by Joseph Anderson
Best FBO ever!Great place to fly intoRecommend highly!
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February 2022 by Joe Anderson
Awesome place awesome people!
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February 2022 by Jackson Parkinson
Rude staff, charged me a ramp fee when I have a tie down… worst run fbo in the country although the facility is nice, what a shame
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February 2022 by Jeremy Smith
Super nice facality, the staff was super helpful even came out in the rain and fueled out plane. The FBO is a great place to hang out in, even has a pin ball machine.
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February 2022 by Robert Hannan
We pulled up on our Mooney, and were greeted by three lineman! First class operation all the way. Sean could not do enough to make sure we were completely accommodated.Will definitely be back and definitely recommend. When I asked for a luggage cart, one of the lineman pointed to my rental car which had been pulled up next to myairplane!! I thought I was in a Learjet! Highly recommend. Awesome FBO! The folks inside the FBO were as well amazingly accommodating and courteous. It’s the way FBO’s used to be!
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February 2022 by Christopher Noth
Enjoyed our stay here. The line crew was great and helpful and it was easy to setup a car through Avis online. Fuel prices were reasonable for the area. The only minor downside was that there was a $20/night charge, even with fuel purchase (purchased 17 gals). Given the weather was marginal, I came in with some fuel in reserve - so not sure if there's maybe a 20 gallon minimum or something. Still in all, helpful staff, easy location, very clean terminal, very nice overall.
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February 2021 by Tyler Little
High fees and rude desk staff. For cheaper go to one of the big FBOs at JAX and get better service. The lady at the desk yelled at my PASSENGER because I walked out the front door to take a phone call before I paid the fees (which most FBOs charge when you leave). The city of Fernandina should be ashamed to have their town represented by such a company. Now they’re replying saying I attempted to skip out on my bill when they had my airplane and I had no car. Unacceptable and unprofessional. Lots of local pilots I know now refuse to go to FHB simply because of this new FBO.
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February 2021 by joe tax
Flew in on my Jet for a business meeting. My pilots warn me every time about the management here from previous trips. I didn’t interact with them before except the ramp workers were great on one trip earlier this year, but this time was totally unprofessional and unorganized. The ramp is very dirty as well, loose rocks, screws, and debris. Yes it was like that last trip too. Worst of all the “manager” is beyond rude, not helpful. She was unprepared when I asked about the ramp conditions and rude attitudes from the employees, interrupted me in my explanation before I got into the embarrassing pricing structure of their “fees”. Really showed me how bad this place is to keep such people, who probably should be working from home and not around my aircraft or other people. “welcome to Amelia island” We picked up fuel somewhere else, and we will stay away until “company” is changed or another FBO comes in.
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February 2021 by David Bezarro
Great staff, great building, great experience! Cool little shop for t-shirts, coffee mugs and other items.
