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April 2024 by Deanna C.
Awful!!! No stars! Checked in late evening. Wanted to relax and take a bath. Front desk person attitude was not professional. Didn't bother to help with a bathtub drain stopper.- it was stuck/broken He didn't care and didn't want to be there! Manager never bother calling back to apologize or to address the problem. 3-8-2024
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February 2024 by Sunshinethu ..
If you enjoy rats scratching at the walls and the smell of disinfectant to cover the scent of mold and urine, stay here! Bonus, when you get back home and open your suitcase, the scent travels back with you!
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February 2024 by Dave Bunger
No grab rails in the tub/
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February 2024 by Paul Faure
Lost power. Alarm all night. 2.5 hour wait for the shuttle. Half the breakfast was out of order. Room smelt of dog. Never again.
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February 2024 by S Manchen
Way overpriced for what was offered. Small outdated bathroom. Noisy road. Breakfast area does not accommodate the number of guests. Dirty carpet. Towels like sandpaper. TV not working well.
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February 2024 by Hannah Elizabeth
If I could give zeros I would. The guy at the front desk was rude and they did not follow what they said they could do in the email. Don't stay here. Seriously.
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February 2024 by Les Unruh
Clean rooms. Good breakfast bar in morning.Rooms: Rooms were clean, quiet, and roomy.
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February 2024 by NW Advantage
The BW Fort Lauderdale is one of the finest BW in the country. The amenities are modern and well-maintained. The rooms are spacious and furnished with modern furniture and technology. We have three people that need to charge cell phones and computers and there were adequate charging ports for all. The pool and the hot tub offer great relaxation and fun.
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February 2024 by Kevon Ogden
It was a nice Hotel. Has shuttle service from airport as well as to the cruise portFood & drinks: Breakfast included.
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February 2024 by Theresa Doyle
Good enough for a nap before a cruise. Only complaint was we had ants but besides that it was nice.
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February 2024 by Cathy Sumner
Don't stay here! Due to delayed flights, we missed getting on board our cruise. This was the only place close to the airport that had a room. This place is very old and needs a remodel or at least upkeep. Our room had a bad odor, smelled like unwashed armpits. Bathroom floor extremely slippery and tub/shower difficult to step into and back out. Asked if we could get checkout an hour later and were told no, that's only for members. Breakfast room was small and crowded with not enough seating, and cold eggs etc. Soft uncomfortable bed. And the morning clerk was downright surly. Don't stay here. They require a $25 deposit when you check in and when we asked for our deposit back we were told it would be 10-15 business days before it would be refunded. Bad room, bad food and terrible customer service.
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February 2024 by Walter Fernandes
brilliant service and clean . One is given a bottle of water after booking in . A free shuttle to the airport on the hour is available . However a shuttle to the cruise port cost 11$ . Quite
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January 2024 by Cammol S.
I stayed here January 15, 2024 Please do not stay here after I left and drove three hours home. I stayed because I was exhausted and could not finish the trip home when I did get home I was itching. I am today I have about 30 bites all over me from sleeping there . I was 12 hours there. I have always stayed at very clean places. But this time I was by myself and I went cheaper if you want to say 180 there is cheap. I had my last day of my trip there at this hotel best western . Save your body. I know I have bug bites, and I am freaked out!! Beware. Sleep in your car. If you cannot afford more money, I will never do this again. The carpet in the bedroom was black and you could see every thing it was horrible then the pubic hair, then the sheets for White and it was a king bed and I just jumped in and went to sleep jumped up very early and ran the heck out and this is what I see all over me , I figured because they feel like I got bit by fleas but they're too big of bites. That's how bad these bed bites are itching me! Very old hotel with old worn out hallway carpet OK go in your room guess what's in there a king bed that you will be the most uncomfortable all night Management must be the worst
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January 2024 by Jill H.
Bad!!! Not your typical BW property. While waiting at the elevator to go to my room I was asked if I wanted to purchase drugs by a guest - or a dealer!! It was late so I just went on my merry way. Room stank of the strongest cleaning smell that never dissipated. At least there is a german pub and mickey d's wking distance.
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January 2024 by Shawnacee Frazier
Don't stay here! We stayed at this hotel for our second time on 12/08/2023. We called to request the shuttle and were told that he’d arrive in 35 minutes, he arrived more than 2 hours later. Then during the shuttle ride the driver failed to shut the back door of the van, so all our belongings fell out of the back of his van and were run over by oncoming cars. We were required to go with the van driver to pick up the suitcases from all over the busy streets and drag them back to the van. One of the cases was destroyed and unusable and many of our belongings were damaged or needed to be thrown away. When we checked in and explained what happened to the receptionist, she was unprofessional and disrespectful, she did nothing to address the situation or even apologize. The hotel destroyed our property and it cost us hundreds of dollars to replace what was destroyed and we didn't even get a simple apology. She said, "That's a complimentary service that we offer". She said that she would create a ticket and take down our contact information. We were told that management would contact us to resolve the issue. It has been nearly a month and management never contacted us.
