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December 2023 by roman jackson
Not very friendly I called before I came and was told to no come .... Showed up turns out I was right and did receive the funds I needed but horribly delt with... gross environment
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July 2022 by Robert Rodriguez
I have been a loyal customer since the 1990's in their Hallandale branch. We now bank out of the Las Olas branch! The deterioration of services is stunning. The bank app is a disaster. Staff changes monthly. Now when you exit the door you feel a sense that you put them out in some way. Very sorry to see such a steep decline ever since the pandemic.
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January 2022 by Sarah Rodriguez
Las Olas branch is closed the entire week!??
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June 2021 by Alex Flaxman
Very bad. Stay away!!!
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December 2020 by Allen Benitez
WORSEEEE CUSTOMER SERVICE EVER. I have went to this bank few timeas and ALWAYS is a pain to cash a check. They either request authorization for many people on their end and also the check emisor. Their system NEVER works and they NEVER EVER have cash enough to pay lets say 2k check. I dont even know how this bank exist.
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September 2020 by T W
Very bad customer service by the assistant vp, Andrea Conrado. She told me my accounts were opened but when I show up to fund them I was told they never started the process. Asked me to come back later. Then, told me they couldn't open any accounts for me but a few days later I receive two bank statements (checking and savings) in the mail, which showed two accounts were opened in my name. I called and was told they were opened due to a computer glitch (another lie, computers don't do that) and she closed them. Worst banking experience ever. Plenty of other banks on Las Olas that will treat you with respect and honesty. I was able to take my business to a neighboring bank. Much better service!
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October 2019 by Stephen Lippy
Michael Gutman their business banker is very knowledgeable, responsive and has a great demeanor and gets things done for his clients. Would highly recommend this bank because of Michael.
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May 2017 by Jim Wilson
They let someone go there and empty out my account and told me sorry.
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December 2015 by Michael G.
This bank used to be one of the finest banks in South Florida. I have bank with them for over 20 years while but is under the ownership of the Abbess family. Since this bank was sold it no longer has the personal service or the environment of personal private banking it once did. It's still better than any of the big box banks such as Bank of America and Wells Fargo. However now they have fallen in line and treat their customers as if they are one of the a big banks.
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May 2015 by Calin Summers
So out of the way to have to go... Cramped between a steak place and a real estate firm
