Free People offers a nice style with unique items, though some find it a bit pricey. The stores are generally well-organized with a smart interior. Many customers report always finding something they enjoy and are never dissatisfied with their purchases, which range from clothing to accessories. However, experiences with staff are inconsistent. Several reviews criticize the customer service, describing staff as negligent, unwelcoming, or behaving as if customers might steal something. Some customers felt ignored or profiled based on their appearance until making a significant purchase, which made the service seem fake. This has led some to prefer shopping online. In contrast, other customers report that staff at various locations are always friendly and willing to help.
Not only was the store clean and stocked with great stuff the sales people were amazing! All were dressed cute, very friendly and helpful! I wish they were this good in CA!
December 2025
Expensive and you would think better customer service but the next door people are way better with costumer service at that location
November 2025
I'm addicted! Items a bit pricey, but I love the clothes 🤷. I shop in-store and on-line regularly.
