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October 2023 by jeff brown
We moved in a few months ago and upon moving in, the kitchen counter tops were badly chipped. Karie, the property manager went above and beyond by specially ordering new higher-end, beautiful quarts counter tops for the entire kitchen. Karie is great and the property is great as well! If you stay here, you’ll be in the heart of downtown Ft. Lauderdale/ Las Olas, surrounded by great restaurants, water views, and entertainment. I highly recommend it.
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September 2023 by Chris Caballero
The ladies in the front office, Victoria and Ashley, have consistently demonstrated fantastic customer service and always have amazing smiles and a can-do attitude. Whenever there are concerns I need assistance with, they welcome the challenge with open arms and resolve them instance while communicating with me the entire time.
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August 2023 by TheMccarthy38
We had the most perfect stay in the guest apartment. It was decorated so beautifully. The staff was incredibly helpful with everything including when we ordered groceries to be delivered. We would absolutely stay here again. But I have a feeling I had better book soon because I think this will be a popular spot for all of the residents’ guests. The pool is beautiful, the location is perfect, the bed was super comfortable, and it was impeccably clean. I can’t wait to come back!
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May 2023 by Kyli Puff
Beautiful Place, Great Amenities, but most of all the staff are all incredible, Ashley and Karie are angelic!!!! They go out of their way to put a smile on your face and make sure that you have whatever you need to be completely satisfied living here. I can’t recommend this place enough! The cleaning staff as well and maintenance are always keeping things perfect despite our Florida storms, and they should all be commended. Valet service is great too, see Andres. Thank you to everyone here, I love it!!!!
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February 2023 by J
Wouldn't recommend anyone to live here. the walls are thin, so if a dog barks, you will hear it. Sound travels through the bathroom, so if your neighbor has a baby, you will hear the crying. For the price they are asking, it doesn't make sense as there are places right across that are nicer and the same price or cheaper.
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January 2023 by Proud Gator Mom
A Gem! By far, the best maintained residential building in se Fort Lauderdale. Apartments are immaculate. Staff is polite and friendly. The rooftop view and gym can't be beat!
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November 2022 by Karen Jernigan
Jon is amazing and the building is always clean, friendly and quiet! I never hear dogs barking, only are they ready to be pet when on the elevator! This value and location is the BEST in Los Olas!!
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October 2022 by RV Gilbert
Please know that the super-nice reply they wrote to my review is NOT representative of how they actually treated me as a resident. I feel they were absolutely vicious and awful toward me while I was a resident of Vu New River. After I complained about some very unsafe conditions at the property and very inappropriate behavior by the property manager, they had a law firm send me a nasty intimidating letter. It seemed to me that they didn't want to fix any of the serious security problems, they just wanted to intimidate me into silence. In my opinion, the management here is dangerously incompetent and completely without integrity. BEWARE OF THIS PLACE.If you decide to tour the property, ASK A LOT OF QUESTIONS!Ask about the elevators: Are they safe? Have any residents been injured by a malfunctioning elevator? Have any residents been trapped? Do they have security cameras in the elevators? Have they ever put a malfunctioning elevator back into service before it was fixed and inspected???Is the parking garage safe? Are there security cameras in the resident self-parking area? Is the parking garage secure or can anyone walk-in off the street? How many bicycles have been stolen from the garage? How close is the property to the infamous Broward County Jail and Courthouse? Ask to see the parking garage as part of the property tour and see for yourself.Do they have an overnight security guard? If no, why not? Do they rely on the valet parking guy to provide adequate overnight security for the building?How secure is their package delivery system? How many packages have been reported lost or stolen or gone missing in the past 12 months? Check it out for yourself, ask to see the inside of the package room.What is the current situation with the homeless community in the public park next to the property? Do the lobby doors and emergency exit doors adjacent to the park secure properly?How many times has the building been flooded by broken pipes and fire sprinklers? Have any residents reported mold problems? Have any residents been sickened by mold?How stable is the staffing of the building? How many managers, assistant managers and maintenance managers have they churned through since LPC started managing the property in 2020?Is the building still owned by MetLife, the big insurance company? If so, what are they doing to safeguard the residents of their property?I've read all the reviews and ratings of this property. It appears that several of the 5-star ratings are from current and former employees of Vu New River. Are they trying to manipulate the reviews/ratings? Is that their idea of integrity? BEWARE!
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September 2022 by Sheila Wolf
I moved into the Vu New River a few months ago. The staff here is incredible. Ethel and Deyanira, always go above and beyond. The property is in beautiful shape thanks to their efforts! I’d also like to praise John R. and Abel, the building engineers. They are very courteous, professional, knowledgeable and always address any concerns swiftly and competently.
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September 2022 by Queen Waters
Deyanira and Ethel are always so welcoming in the mornings! They keep our building smelling fresh and clean. Always working on something to keep the building up to par. The property manager & staff as well always go above and beyond. Thank you! :)
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September 2022 by prq107
About Ethel, she is so friendly, hardworking and dedicated to her work. She goes above and beyond and considered, to others, workers and residents. Keep up the outstanding work Ethel.
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September 2022 by Danielle Waters
Deyanira and Ethel are always so welcoming in the mornings! They keep our building smelling fresh and clean. Always working on something to keep the building up to par. The property manager & staff as well always go above and beyond. Thank you! :)
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September 2022 by Yacksy A.
We have been living here for more than two years and we love it. The building is very well maintained and the cleaning and maintenance staff are friendly and very professional, especially Ethel. The commun areas are comfortable and highly decorated. The location is no less than 5 star being in Downtown FLL but without the congestion of Las Olas Boulevard and with a beautiful river walk. The administration is diligent and very helpful; Thanks Ashely and Jhon for all your support. The negative side is that inside the apartments are not modern and with some old appliances, taps and ceramics. Other than that it is a super place to live
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May 2022 by Kimberly's K.
My husband and I are in LOVE with our new home at VU! We live on the 17th floor and the view is outstanding, the floors and fixtures are high end and the windows and doors are large and and make the space cheery and bright! The gym has a view, you can call for your car with the valet, the pool is gorgeous.... I could go on and on! Finally, I want to give a special shout out to our guy in the office Jon Shaw. He made the rental and approval process easy and he went out of his way to help the moving process go smoothly. We never want to leave!
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April 2022 by Christine K.
My husband and I toured VU New River back in October 2021 and loved the building and the location. We were excited when a unit became available and packed up our house and moved 1300 miles. We are so happy with our decision! Karie, Ashley and Jon in the leasing office are awesome! They are incredibly pleasant, helpful and patient! They made our move in process so much easier and less stressful! The entire building staff (maintenance, night desk, and housekeeping) are amazing and very good at what they do! Our dogs love walking in the park outside and along the New River and enjoy their treat from the treat jar in the lobby when they get back while I enjoy a latte from the coffee bar!
