Mattress Firm Forum Plaza is dedicated to helping customers achieve their best sleep every night. The store's team of Sleep Experts® undergoes over 200 hours of training to provide personalized solutions, including mattresses, bedding, and essentials. Customers appreciate the store’s wide selection of top brands like Sealy, Tempur-Pedic, Serta, and Sleepys, all offered at great value. Many reviews highlight the knowledgeable and professional staff, especially mentioning sales representatives who are friendly, attentive, and quick to answer questions. The shopping experience is described as quick and easy, with customers able to see and feel the options in person rather than guessing online. Staff members like Derrius are praised for their helpfulness, listening carefully to customer needs and making suitable recommendations. When issues arise, such as during shipping, staff members go the extra mile to resolve them promptly. Overall, Mattress Firm Forum Plaza provides a pleasant, efficient shopping experience with excellent customer service.
Great staff, delivery was made on time and as expected.
November 2025
Elizabeth, our sales representative, was very knowledgeable and professional. Answered all of our questions. The sale was completed efficiently. Excellent experience.
November 2025
Elizabeth was a pure delight from the second my husband and I walked into the store. She was professional, knowledgeable and such a nice human! So refreshing to work with someone who exemplified excellent customer service. The entire experience was a “breath of fresh air”.
