November 2022 by Stu Cavuto
An amazing selection of materials. More importantly, knowledgeable, helpful employees! If you are looking for an odd "widget" this is the place to start
November 2022 by Stuart Cotterill
Best store for hardware for miles. Helpful staff who are knowledgeable and polite.
October 2022 by Kim Adams
Shame on Ace Hardware, our friendly neighborhood store, closing at 4:30 pm on Saturday afternoon, a weekend after hurricane Ian. So many people trying to get things done and you close before dark? Multiple people were walking up and pulling into parking spots and you turned them away. Not very neighborly! We only needed a few couple items & we would have been finished. Very disappointing!
August 2022 by Xavi
Home Depot needs to learn from the employees at this store. From the moment I walk inside everyone is really polite and tried to help me find what I need. I had at least 2 employees ask me if I needed any help. Great customer service.
August 2022 by Clayton Carter
I had an experience too good not to share at this location. I called ahead to see if a particular pizza oven was in stock. Amanda took my call and not only checked the system, but physically confirmed they had it, as it was the last one. Upon arrival, the staff worked together in perfect sync to ensure that our purchase here went smoothly. Amanda had already set aside the oven for us, and even brought out a few recommended accessories I might wish to consider. There was no pressure to buy the extras – just a genuine courtesy to ensure I'd have what I'd need to make pizzas later that day. I did buy the extras and am so glad I did. Wendy was kind and helpful at checkout, and another team member (who's name I've sadly forgotten) helped me get everything into the car. All in all, it was the best hardware store experience I've had in many years. For a personal and positive experience, consider shopping here before heading over to other big brand stores. I know I will.
July 2022 by Bill Geddes
Went looking at shop vacuums. Wandered around store and a store worker asked if she could help me.....sent to right location. Went and found proper extension cord . Check out was easy and personable. That's why I come to ACE....won't go to Lowes or Home Depot as their staff , if any, won't help you. If they see you scanning merchandise or aisles, they run somewhere away from customers
June 2022 by Dean Graves
I came in for a simple thing, pick up some electrical connector for the terminal connection and they turned out to be too large so I came to the front desk to trade them out for smaller ones. The store is nice but there’s just one lady with gray hair at the front desk that seems to be a little short tempered. I was continuing to try to explain the situation and she just put her hand up and said hold on in a somewhat in polite way. I understand that she knows what she’s doing and everything but kind of bothered me a little bit but she wasn’t willing to stop smile and listen to everything I had to say before she continued the process. I know the age old thing of the customer is always right is kind of antiquated, but I expect a little bit more courtesy. She really needs to work on her people skills.
May 2022 by Wendy Smith
The staff here is incredible. Always helpful. They notice if you can’t find some thing and are so helpful. They have a great selection. Clean and well organized store
May 2022 by Joanne Krickovich
My husband loves this place! ❤️ it’s always well stocked!
April 2022 by Karen Brockman
Every time I go there’s someone happy to help so I always find what I need no matter how random. Today Erik was exactly who I needed to see. He thought creatively to solve my issue when I was looking for something that I wasn’t sure existed. My neighbor feels the same way I do for the same reason.
April 2022 by Lori Morris
They have the best line of yeti products in the area hands down! The help is outstanding, any questions for anything else they will take you right to where the item is! Thank you for really great service!
April 2022 by Bruce Taralson
I live in ND and ordered a grill online for my place in Florida. Ace took care of everything for me. They assembled and delivered. They had a great price and delivered when they said they would. They have the best service of any business I know. The Bonita Springs Florida Ace Hardware has sales and service that is top notch. You will not be disappointed.
February 2022 by Dave Jones
If you want service and convenience this is place to go. Plenty of knowledgeable employees throughout the store ready to help if needed. Will leave you alone if you know what you want and know where to find. Always have plenty of cash registers open. No long lines. Surprisingly they have quite a variety of products and always have what I need.The downside for this convenience is the cost of items. Thus a 4 star rating instead of 5. On my most recent visit I paid over 100% more for the items I purchased than it would of cost me for the same items at the big stores. Yes I overpaid but I go there for the service and convenience. In and out.
November 2021 by Richard Babb
Always great service and information . This time on selecting a new gas grill, last time finding the right lubricant for sliding doors.
September 2021 by Tom Stawicki
Love going to Sunshine Ace Hardware. I know I can get help when needed, instead of waiting or Searching for help with the big box stores. Whenever I go in there very helpful and nice staff. For instance, I told the guy in the back I saw a commercial of this thing that does this and he said oh yeah we got that right here, it’s a Jack screw. Ok thanks, And it’s not the 1st time. Thanks