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March 2024 by Kyle V.
Called to verify key cutting service for a vehicle. I get there after 25min drive and manager Betty, will not cut the key. I was willing to pay the cost for the service. Very rude and unhelpful! I do not recommend!!
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September 2023 by Ted M.
Wow, what a change in pace from my recent visit to the new Home Depot on Three Oaks Parkway. I went in for mailbox keys as HD employees were useless as per my post of today. Employees greeted me, took me back to the key station. Made my keys. On the way out I noticed the depth of products they offer and wound up buying some additional items. The check out lady was great. All employees were helpful and friendly. From now on we will go here. Customer service is the key. Their prices seem in line with most places so if even they are higher on some things, getting the help and advice is so well worth it vs dealing with unengaged employees at the new HD.
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August 2023 by Norma G.
Karen Gomez is an amazing customer service helper!! She assisted my boyfriend and we wanted to show her off and give her recognition for going above and beyond! You have an amazing staff member keep her
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June 2023 by David Piro
As soon as I go home, I cannot help but think of what I immediately need from Ace. They have everything anyone could need for repairs, painting, plumbing, cooking, fishing, and more. They always ask if I am a rewards member or to show me where a product that fits my need is. The best part? They're local to San Carlos Park!
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June 2023 by Robert Andrews
After trying several auto stores l tried Ace Hardware l wanted some machine screws for an old British Sportscar .l was looked after by an associate (I wish l got his name) he spent so much time and was extremely helpful ,pleasant and professional he found the correct hardwareYou don’t get that in the big box stores .Thank you Ace Hardware
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May 2023 by Scott Berger
Nice location, clean well stocked. Friendly employees. Nice fishing section
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April 2023 by Jonathan Dornbos
A special thanks to Eric and Diane for taking excellent care of me and my family while we had an emergency issue pulling our tow vehicle behind the motorhome. From borrowing tools, excellent help with finding the correct needed parts, to a really cheers disposition at the checkout.
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March 2023 by North Halvorsen
Wanted to give thanks to Justin for taking the time to help me not only find, but also assemble a tool I needed to have for an rush job.
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February 2023 by Keith Howell
I have been a customer of this location for a few years. The service is always top notch. Sadly, on two occasions, I have witnessed the manager being rude to her associates. The atmosphere feels tense. As the owner of my business I understand that there are good and bad days but we must be considerate of our employees.
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February 2023 by Bonnie C.
Always go out of their way to make your trip to Ace a happy one. No other local stores have their level of customer service. A great experience
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November 2022 by Stu Cavuto
An amazing selection of materials. More importantly, knowledgeable, helpful employees! If you are looking for an odd "widget" this is the place to start
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November 2022 by Stuart Cotterill
Best store for hardware for miles. Helpful staff who are knowledgeable and polite.
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October 2022 by Kim Adams
Shame on Ace Hardware, our friendly neighborhood store, closing at 4:30 pm on Saturday afternoon, a weekend after hurricane Ian. So many people trying to get things done and you close before dark? Multiple people were walking up and pulling into parking spots and you turned them away. Not very neighborly! We only needed a few couple items & we would have been finished. Very disappointing!
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August 2022 by Xavi
Home Depot needs to learn from the employees at this store. From the moment I walk inside everyone is really polite and tried to help me find what I need. I had at least 2 employees ask me if I needed any help. Great customer service.
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August 2022 by Clayton Carter
I had an experience too good not to share at this location. I called ahead to see if a particular pizza oven was in stock. Amanda took my call and not only checked the system, but physically confirmed they had it, as it was the last one. Upon arrival, the staff worked together in perfect sync to ensure that our purchase here went smoothly. Amanda had already set aside the oven for us, and even brought out a few recommended accessories I might wish to consider. There was no pressure to buy the extras – just a genuine courtesy to ensure I'd have what I'd need to make pizzas later that day. I did buy the extras and am so glad I did. Wendy was kind and helpful at checkout, and another team member (who's name I've sadly forgotten) helped me get everything into the car. All in all, it was the best hardware store experience I've had in many years. For a personal and positive experience, consider shopping here before heading over to other big brand stores. I know I will.
