Chrysler Dodge Jeep RAM of Leesburg is a dealership offering sales and service. Customer experiences are mixed, with many praising specific staff and departments while others report significant problems. Positive reviews frequently highlight friendly, welcoming, and professional staff. The sales process with some employees is described as comfortable, with honest and respectful interactions. The service center receives strong commendation for being top-notch, with staff noted as quick, efficient, courteous, and professional. Customers appreciate transparent service recommendations without unnecessary upselling and efficient work completed ahead of schedule. Several salespeople are credited for being helpful, polite, and going above expectations, even when a sale was not immediate. However, negative experiences are also reported. Some customers describe the buying process and treatment after purchase as miserable, citing issues with deceitful online pricing that was much higher in person. Complaints include administrative errors causing delays, high-pressure add-on sales, and problems with promised perks like free gas. Mechanical issues with a newly purchased vehicle and occasional poor customer service, including inattentiveness in the finance office, are also noted. These experiences lead some to feel the treatment and attitudes from some employees were uncalled for. Overall, while many recommend the dealership based on positive sales and especially service experiences, others caution due to pricing practices and post-purchase service inconsistencies.
Joe Cabusao is an amazing salesman. No pressure from him or from finance. Deal sailed through on a Friday night in two hours. Love my new ride!
July 2023
Major props to this dealership, they are polite, courteous and helpful. My husband and I just purchased 2 cars and hands this is the most comfortable we felt with any dealership. From my sales person jolynn and my husbands salesperson AB to the guys in finance. Hands down the best!
May 2022
This was a beautiful, beautiful experience.My sales agent Maddy Maddux made every part of purchasing my new Jeep Compass with ease.She explained everything about the Jeep which I clearly understood. Everyone treated me with respect. I even test drove it.
