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October 2023 by S. Lawson
A cautionary note to anyone beginning the path to home ownership in NW Gainesville: you're going to be coming here a lot. Like, A LOT a lot. This will come to replace Amazon Prime in a lot of ways. Ace Hardware not only has a robust rewards program where you can get great sale prices on in-store items, but this particular location has a very knowledgeable and helpful staff, many of whom will not only answer the question as to where a particular item is, but also will tell you what you need and why you need it.We've bought a lot of items here over the past year, mainly to aid in home ownership, such as leaf blowers, drills, rakes, and other tools. They were somehow even able to save us a generator during hurricane season when they were flying off the shelves.Edit 10/8/23: Also beware that if you don't know exactly what you're looking for, you will end up doing a lot of browsing and window shopping, which is time-consuming in and of itself!
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September 2023 by Shayna Collins
I work there, and it is amazing. Not just saying that, either. We have damn near anything you could need; even some stuff you didn't know you needed. And if we don't have it in store, we can order it for you.
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September 2023 by Chloe Day
Love going to this store. Shayna was super helpful and knowledgeable and was able to find me exactly what I needed. This will be my go-to store from now on!
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August 2023 by Richard w
One if the best customer service for a hardware store.
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August 2023 by Lawrence Calderon
I called Ace Hardware about a part, after I had called a few other stores. Ms. Shayna answered my call and she was extremely helpful and facilitating. She informed me that Ace did not have the produce, but she searched her company stores and identified where I may find one. She also suggested a search process and provided me with an SKU number to better facilitate the process. Ms. Shayna's service was noticeable different because she placed me on the call while asking for service from another Ace store. The response of that other attendant was markedly noticeable. Ms. Shayna demonstrated true "Customer Service." Thanks so much Shayna.
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August 2023 by Mike Gavidia
The staff here is always very helpful. I shop here first before going to one of the big box stores.
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May 2023 by G C
A very nice staff. Everybody seemed to know where everything is. Even the random stuff. The prices are a little much, but what isn’t these days?They even carry Milwaukee tools! Not the whole line, but the main stuff. I’m sure they could get it for you if you want.
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May 2023 by Theresa Downey
Friendly, knowledgeable and usually have what I need.
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April 2023 by Bobby Empson
They do what they say they will. Outstanding service with product knowledge. ?
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April 2023 by Samuel Lawson
A cautionary note to anyone beginning the path to home ownership in NW Gainesville: you're going to be coming here a lot. Like, A LOT a lot. This will come to replace Amazon Prime in a lot of ways. Ace Hardware not only has a robust rewards program where you can get great sale prices on in-store items, but this particular location has a very knowledgeable and helpful staff, many of whom will not only answer the question as to where a particular item is, but also will tell you what you need and why you need it.We've bought a lot of items here over the past year, mainly to aid in home ownership, such as leaf blowers, drills, rakes, and other tools. They were somehow even able to save us a generator during hurricane season when they were flying off the shelves.
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March 2023 by Russ Tyndall
My local hardware store. It's nice to not have to go into something the size of Lowe's for basic hardware supplies. I shop here all the time.. Friendly staff, a nice variety of things and easy to get in and out of
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February 2023 by Mary Henegan
I bought a duplicate key. It wouldn't open the lock. I took it back, they did something to it. Went home and it still wouldn't work. I went to Lowes and the one I got there was fine. I tried to take the faulty key back. It has Ace etched into it, their bar code on it, and they refused because I didn't have a receipt.
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February 2023 by Marshall S.
Clean, well stocked, friendly knowledgeable staff.
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February 2023 by Matina Ikhaobomhe
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October 2022 by Jessica Schroeder
They always have what I need and always happy to help. All employees are wonderful including the cat ?