ADT Security Services has garnered a mix of reviews from its customers, highlighting both commendable service and significant concerns. Many customers praise the exceptional customer service provided by their staff, particularly noting the friendliness and professionalism of representatives like Robert and Lance. These employees have been recognized for going above and beyond to ensure customer satisfaction, making clients feel valued and secure in their homes. However, there are considerable complaints regarding the company's policies and service issues. Some customers have expressed frustration with the lengthy 36-month contract, which can be difficult to exit without incurring high fees. Many found the cancellation process challenging, feeling that they were misled during the sign-up phase. Additionally, users have reported dissatisfaction with the cost of service calls and equipment replacement, which they believe are overpriced compared to competitors. Despite the advanced monitoring capabilities and peace of mind that ADT can provide, particularly during uncertain times, the issues with contracts, fees, and customer support have led some clients to question the value of the service. Overall, while ADT offers solid security features and has dedicated staff, prospective customers should be aware of the potential drawbacks before committing.
Shout out to Robert!! He came out and replaced and upgraded my whole apartment!! Very friendly and EXCEPTIONAL customer service!!! 10/10 highly recommend!!
September 2024
Lance with Adt is a first class guy. Goes above and beyond to assure your satisfaction. The company is lucky to have him and is the reason I will continue to give my business to Adt
November 2023
Came knocking on door at 8pm.for not sure what reason? Very creepy and not appreciated, not a good way to sell home security
