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November 2023 by Dayna Thai
If I could give it no stars I would. I purchased a couch online and was confirmed that it was in stock, and I could pick it up anytime. I called to confirm that because I live over an hour away. Spoke with the manager Robert, very rude and kept interrupting me on the phone wouldn’t let me get a word in. He told me he would call me back in a couple hours and if I didn’t hear from him to call him. I’ve called multiple times. He has yet to call me back. I have called the store multiple times now and corporate office. I would like a refund. Extremely poor customer service!!! Save yourself the hassle and go somewhere else. All the inventory online is not in stock. False advertisement and a waste of my day.
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November 2023 by Roy Sperry
No one answered the phone at a non-busy time! I am from Orlando and know the deals are great! Sorry you can't seem to find the time to answer your phone. Still waiting to hear from you all.........
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October 2023 by VictoriousLife By Ty
Awesome experience, had been to several other places before landing here and Robert was awesome! The store was easy to maneuver through and all the staff was always kind when I went. This will always be my first furniture store stop, no exceptions. Great team!
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October 2023 by Lydia Harding
Trevonti, William and Robert were excellent after a small mistake they were able to provide me with excellent customer service and take care of me the same day ! I 10/10 recommend American Frieght !!!
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October 2023 by Evan Wilson
Rob did a great job finding the product we wanted and fulfilling our order. Answered all our questions fully.
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September 2023 by Carter
Dropped in on Saturday and found what several subsequent visits to others stores revealed to be our best option. I returned Thursday intent on going forward with our purchase. We did however need one accommodation that would likely affect the quote we'd received from Robert, the store’s manager. When I arrived and found Robert, he and I quickly reached a deal that was fair for both sides.It's refreshing to get real value and mutually ethical deal on the same handshake.
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September 2023 by Blandine J
Robert Johnson was more than accomodating, excellent service, the delivery team was great as well efficient and precise left no mess for me to clean up. Extremely polite too.
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September 2023 by PK PK
Came in looking for a king Mattress and Robert greeted us with a smile and a welcome. Found our Mattress and everything went great from beginning to end. If tou need anything go see Robert.
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September 2023 by Victoria Sargento-Graham
Went to Badcock, nobody interacted with us. So we went across the street to American Freight and Robert greeted us and assisted us with our purchase today. 10 out of 10 would recommend shopping with Robert at American Freight.
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August 2023 by Gwendolyn Hall
I would like to give a big Shout out to Robert for his exceptional customer service. I bought a sectional yesterday and the gentleman there are very courteous and have such great personalities. Thanks Robert for being a great leader in customer service ?. He deserve a bonus ? ?. To the crew I appreciate your kindness it means a lot.
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August 2023 by Ruel Boodram
Robert Johnson was the best. He treated me and my family like his own. Great guy to work with. He went above and beyond to get us all the things we want . Robert is the best. I would recommend any to come to Gainesville location and see Robert. It was a pleasure working with Robert. Thank you.
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August 2023 by Keira Sellers
I recently went into the store and was greeted by 3 gentlemen who went above and beyond to ensure the purchase was smooth and easy. Robert the store manager was exceptionally helpful he made the purchase very worthwhile and the satisfaction was guaranteed.
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August 2023 by Jason Burchfield
Purchased a small sectional from them recently. Excellent, helpful staff and a great selection of very affordable furniture. I would recommend them to anyone moving to the Gainesville area.
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July 2023 by Nathan Woeber
All I can say is go see Robert! Super professional and very knowledgeable when it comes to the product they carry!
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June 2023 by Julia Thompkins
I took my friend here to look at furniture. I didn't go inside. She liked the selections and prices. Layaway is a plus. We plan to go back. And she liked the service.
