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April 2024 by Samuel Lyle
The pricing is conflicting, other than that everyone was polite, knowledgeable and experienced. Enjoyed my visit.
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April 2024 by Jen Turner
Incomprehensible level of incompetence both at this office and the Aspen company in general. My first time in, I witnessed three angry patients leaving their office before being seen. Wish I'd taken the hint then and done the same. The office staff at this GNV location never answer their phone during business hours, appointments take 3 times longer than the quoted time, and they will cancel your appointments on you last minute by text message, rather than calling to help you reschedule, then it's impossible to get through to them on the phone to reschedule. Their office itself did not look or hygienic. Their bathroom and waiting room were also dirty. The dental hygienist I saw was the only employee who was both skilled and kind. The xray tech did not have a clue what he was doing or how to talk to patients. The dentist was rude and had terrible bedside manner. The Aspen Dental website, patient portal and national pay by phone number do not correctly link to patients' accounts, so even just paying your bills can take hours or days to accomplish. Do not waste your time or money with this company. Go to a real dental office.
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March 2024 by kathleen miller
Dental cleanings cost $100 with insurance that fully covers with their add ons they dont tell you about. Canceled my appointment I made months out the evening before and then didn’t answer the phone when calling to ask what happened. Just go somewhere else.
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March 2024 by Donna Scott
Awesome job. I have anxiety when I go to each dentist appointment and Aspen hit it out of the park. Excellent customer service.
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March 2024 by Yolanda Wheeler
The entire staff were amazing & professional!!!
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March 2024 by Tina Moriarty
Everyone was amazing. Thank you
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March 2024 by Chantal Drice Chery
Good start, very efficient. Good staff members; they communicate well will me as a patient. Well equiped.
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March 2024 by Jeff Baltozer
Not a well run operation. Tried having an abscess looked at on Saturday, the door stated open till 3 pm, the web site also stated this. Arrived at 12:45 and they wouldn't look at me because they were closing. The reception person though was incredibly nice. She bent over backward trying to hook me up at the other location in town on Monday. A lot of issues with trying to switch my appointment from location to location but she persevered through it all. Met the doctor this am, found him to be knowledgeable and forthright about the situation. Waited for the billing person to get me some facts and figures on costs. When it came to actually laying out the costs of the extraction (decent) price. When it came time to lay out the cost for a dental implant, it was (incredibly) expensive. Over twice as much............. Get real or maybe they just don't want to do implants?
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March 2024 by Deb Phillips
Freda was exceptional today!
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March 2024 by Sylvia
I truly appreciate when they're able to see me quickly, and able to work with you on small hiccups
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March 2024 by Kathleen Walker
As someone who is phobically afraid of the dentist’s office, the office on Newberry Road took excellent care of me and eased my fears. Both my husband (not afraid!) and myself were seen and from the moment we walked in we were treated above and beyond with respect, patience and professionalism!
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March 2024 by Janniel Vega
My experience with this Aspen Dental office was amazing! The treatment was very sharp and not painful. I'm grateful for the dentist there and Jen.
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March 2024 by Clara Hicks
Very friendly, professional, informative, affordable and a very clean office. “One stop shop!” Everything you need under one rooftop! Glad I made the right decision with Aspen Dental!!
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March 2024 by John Wolfe
I went here for a handful of dental appointments over a two month period and it was a very pleasant experience. Everyone was professional, nice, and helpful. I would definitely recommend this establishment for anyone seeking a dentist in gainesville, florida or the surrounding area.
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March 2024 by Olin Lynn
Going here was the best think I ever did! They were fabulous and fixed my dentures better than when they were new from another dentist.
