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August 2023 by Mike
Great service!
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April 2023 by sue lake
If u want to loose your money this is the best place to go, the bank teller will tell you every possible move to loose your money?
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March 2023 by Tyler Smith
The only BofA in Gainesville to have drive thru teller service. A nice touch to have!! :)
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February 2023 by Nicholas Browning
Last three visits here, when I need to speak with a representative, Christopher Forrest has been the best.He's patient, knowledgeable, and helpful.I'll only ever go to this branch, specifically because of how helpful they are.
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December 2022 by M (M)
Can’t seem to ever answer the phone during normal operational hours.
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November 2022 by Marcello Sadler
I was attended by Amelia, Jonathan and Christopher. Amelia was super helpful and willing to solve my problem. Jonathan quickly started my Wire process and Christopher helped complete it. Great team work!
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October 2022 by Sarah LaRue
The employees are not equipped to handle complicated tasks. Only one person out of the team of 6 or 7 people could do a currency exchange. The one person was busy with another customer. The other employees available said to use my mobile app. I wanted to talk to a human being, why else would I be waiting for over 40 minutes. I had to leave. Complete waste of time.
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September 2022 by Noah Brook
Stay FAR away from this bank, unless you like waiting 30 mins in line everytime you need something. OR BETTER YET they charge you to literally transfer your OWN money between YOUR OWN ACCOUNTS. SAVE THE TROUBLE AND CHOOSE A DIFFERENT BANK!
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August 2022 by JAY DEE
what wrong with them call to speak to a banker with a very important message 21 times call no human voice pick upI will close my 4 account soon rating -0- to - 1000
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August 2022 by Alex Quintero
I am a client of several years in the bank of america with my personal accounts and my business account I have problems with this account I have lost two days of my work trying to solve this problem and no person from the bank has given me any answer since they have not been able do a simple update of my business account
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May 2022 by Erika Nattiel
Went to this location on Newberry rd to cash a check, customer service I would give a zero. After waiting in line because there is never no more than one maybe two tellers I hand the guy my check(im in work clothes I look ruff from working) the first thing that comes put his mouth is "you have to have funds in your account that will cover this check if you don't I can't help you" really? That's how you great a customer, I honestly felt he judges me by looking at me. I told him to give back my check and I left. I'm so disgusted with bank of america.
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March 2022 by Abigail Swartz
This Bank of America location leaves everything to be desired. They have absolutely no desire to provide any semblance of a good customer experience. One of the reasons I use this branch location is because it's one of the only ones around town with a Drive Through Teller. When you're sick, in a rush, or have a dog or child in the car, it's best to use this feature. The staff sometimes refuses to use the drive through, and will come rudely tell you that you'll have to come inside. The teller Shannon Jayne has a very smart mouth and she is allowed to use it with clients at her leisure, even when the branch manager David Bulley is in.Time to pull my money out of Bank of America, and I'll make sure it's this branch who will have to cash me out in full.
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March 2022 by Priscilla Stout
Thank you Christopher for helping me get my CC expedited and set up in my Apple wallet!(:
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March 2022 by Abigail S.
This Bank of America location leaves everything to be desired. They have absolutely no desire to provide any semblance of a good customer experience. One of the reasons I use this branch location is because it's one of the only ones around town with a Drive Through Teller. When you're sick, in a rush, or have a dog or child in the car, it's best to use this feature. The staff sometimes refuses to use the drive through, and will come rudely tell you that you'll have to come inside. The teller Shannon Jayne has a very smart mouth and she is allowed to use it with clients at her leisure, even when the manager David Bulley is in. Time to pull my money out of Bank of America, and I'll make sure it's this branch who will have to cash me out in full.
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January 2022 by Sean Miller
No one ever answers the phone here. Called for several days now, several times a day. Booooo......
