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November 2023 by Shannon Thompson
Billy's was amazing. My daughter got her car back very quickly and is now able to drive home for Thanksgiving. Ford was gonna keep it for weeks before even doing a diagnostic for what turned out to be an easy fix. He's an honest and caring person. Can't recommend enough!
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November 2023 by therese thompson
amazing experience! An honest and good company that blessed me greatly. Billy fixed my car quickly. Take your car here for genuine and fair mechanics! Great people, I would highly recommend to all! Thank you Billy
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November 2023 by Therese Smith
My granddaughter is a student at UF and had a problem with her car just a few days before driving to Atlanta for Thanksgiving. The Ford dealership said it would be two weeks before they could even make an appointment for her. Billy’s took her car immediately, repaired it in one day and did not charge her anything. I can’t imagine any better customer service anywhere! I highly recommend them for your Auto Repair needs!! Plus I have peace of mind knowing her car is safe to drive to Nana's house!!!
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October 2023 by Peter Daniell
Brought my Mazda 3 here for a diagnostic due to engine roughness. Very polite staff working at the front. Unfortunately, Billy was unable to diagnose my car and advised me to take it to the dealership. That being said, he was extremely professional and informative about what he did see going on with my vehicle, and did not charge me anything for the inspection. While the car was not able to be repaired here, I will certainly keep this shop in mind for future auto repair needs!
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September 2023 by Emily Mroz
This review is late, but several months ago Billy helped me figure out a strange issue with the start mechanism in my car. He was attentive and generous and even made sure I could pick my car up on the weekend when they were closed. You want someone like Billy to work on your car problems, he knows so much more than most dealership technicians. Thanks so much!!
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September 2023 by Sean R Roberson
My daughter went to a gas station late at night to fill up her tire and then realized it was flat. She was starting to panic since she is clueless on changing a tire and then she saw a tow truck at the gas station. My wife had her go ask to see if we could pay him to put her donut on the car and he agreed. My daughter thinks his name was Bobby or Robbie, she can't remember. Long story short, this man did so and then wouldn't take any money from us. This man was a godsend for my daughter and we are so grateful to him. I told my daughter if we ever need to get any service done to her car while she's in Gainesville, we will be using this company for sure!!!Service: Tires
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August 2023 by Travis Betz
I just moved to Gainesville a little over a year ago and have used a few mechanics around town. Most of them would tell you anything to get money out of you. Billy’s however is the first honest, trustworthy mechanic I’ve met in this town. Another place had my truck a week and couldn’t figure out the problem. Billy’s had it less than 8 hours and figured it out. Not only that but he thought it was the mass airflow sensor so he ordered one and installed it. But after realizing that wasn’t the issue, he put the old one back in and didn’t even charge me. What other shop would have done that? Most likely none. Don’t waste your time anywhere else Billy’s will take care of all of your automotive repair/towing needs!!!!
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July 2023 by Mark Jensen
Our car died in a parking garage. We didn't know what was wrong, so we had Billy's tow it to their shop. It ended up just being a very dead battery. The overall price was very reasonable (towing, battery, labor).
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July 2023 by Jason Drawdy
Honest and didn't charge me for something they told me they couldn't figure out. I have an older vehicle and I HIGHLY recommend this place. From the phone call to being in person. Even tho I didn't get my truck fixed they were very professional and friendly!
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June 2023 by Jerry Cortez
I was traveling back from Florida to Texas and my alternator went out! I called Billy and they got me towed to their shop, fixed my truck and had it back to me in 2 days. Price was fair and they were great to work with through everything. It’s good to find honest mechanics when you’re so far from home! Can’t recommend these guys enough!
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June 2023 by Tamika Hawkins
I'm sooo glad I found them after having a coolant leak. They get you in and out in 1-2 days. Very friendly staff and knowledgeable about the problem that needs fixing. Billy and Chad are excellent. Fair pricing as Mechanical work is pricey. Not trying to upsell you for being a female. Just all around great and will return
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June 2023 by Jk4862
Just an oil change and tire rotation on an older pickup, but the work was done correctly and timely. I will use them again.Follow up a few weeks out. I sent my kid there with a newer Mazda 6 for an oil change and once again, the job was done correctly.Service: Tire rotations
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May 2023 by Katie Mann
I had my car towed to Billy's with possible steering and belt problems, and the team at Billy's quickly checked out my car and called to let me know they didn't find any issues with it. The owner communicated professionally and responded quickly to the message I left, keeping me updated on everything happening with my car. The team had my car for one day and performed a thorough review, letting me know to call them if the steering stops working again.If I encounter any car problems in the future I am 100% going back to Billy's; they have the best service I have experienced in Gainesville.
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May 2023 by Lesley Sullivan
Decent, honest family run business with exceptional service.My daughter's car had a loose metal sound coming from the undercarriage when driving at higher speeds. As she is new to the area, we wanted to have it looked at before I left to head home to Canada.I dropped the vehicle off with Chad in the morning. Later that after noon I spoke to Billy. He and another mechanic had both driven and checked the car. They identified one source of the problem and explained that it was not at all a safety issue, just more of an annoyance. When we returned to pick the car up, we met Billy in person. He is a salt of the earth, honest and kind business owner. I had selected his shop based on Google reviews and it being a small family run business. We are from a small town in Ontario and always prefer to support local, small businesses. Billy did not charge me for the inspection. He offered good sound advice and provided me a report. He also introduced us to his daughter, of similar age to mine and insisted that if my daughter ran into any trouble, to call his shop and they would look after her.If you are looking for an auto shop with honest, hard working people who won't take advantage of you, take your vehicle here. You won't be disappointed.Thank you Billy. Your kindness and through inspection of our vehicle was very much appreciated.Service: Auto maintenance
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May 2023 by Vee
New in town and so very thankful they were able to fix my car. Mr. Billy called ahead to explain what the issue was and an estimate of the cost.Very courteous from the tow truck driver Robert ? to Chad in the office.Will definitely be my auto repair shop from now on...Thanks again!!
