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November 2023 by martika perry
Great experience for my kids and I, they loved building their own personal friends. Prices are reasonable and the customer service was great.
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November 2023 by Jessica Considine
I just want to say a huge thank you to Renee at Build A Bear for making our first to this location a memorable one!! It was such a wonderful experience!! I highly recommend this location for the wonderful customer service!!
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August 2023 by Sierra Liston
Staff was very rude. We went over there to get my daughters birthday bear and they told us they didn’t open for five minutes so we stood by and were letting her look around at the different bears. We picked one up to show it to her and the girl leaned over the counter and said “can you not touch our stuff we’re not open” (it’s not 11:58) they open at 12. There is no sign anywhere stating the animals cannot be touched. The stand was uncovered and all bears on display I don’t see any issue with showing my daughter a teddy bear. Im very disappointed this is how they treat customers.
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June 2023 by Heidi Hunt
Dont get a sound. Literally told the woman i couldn't hear it and she said it was cause everything in the mall was so loud but get home and still can barely hear it. Not worth 6.50 just skip that part.
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June 2023 by Amos R
We showed 15 minutes before closing and it was clear the worker was annoyed and said we had to be quick and rushed every part of building a bear.Let these retail companies die the death they deserve for forgetting the customer is the only reason you exist.
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May 2023 by Kerri Parker
This location is pretty disappointing. They don’t have Florida gator outfits for the stuffed animals, even though this is the Gainesville FL location. The location closest to the university. They told me I had to drive 2 hours to go to Jacksonville to get the outfit, because they are zoned for UF outfits and not Gainesville. However they had Jacksonville Jags outfits??Makes zero sense.
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March 2023 by Harmony Rose
I went a few weeks ago with my 4yo cousin for her birthday. It was really busy and we interacted with different people every step of the way, and everyone was really sweet and kind. Both of the girls with glasses and long hair were our favorites, really kind and super funny. They got my really shy cousin to open up. I heard about the birthday discount and it proved to be real, and I even got her a full outfit, it was all super exciting. We can't wait to come back, and I hope we get to see those two ladies again.
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March 2023 by Alicia Quartararo
We brought our 5 year old daughter here 2/2 for her first visit. The associate who I believe was named Ali, completely ruined the experience for her (and for us.)We were happily browsing all the options and it became very apparent that this girl was super annoyed at our daughter for taking her time and touching the animal skins. She was being very pushy and aggressive, chasing us around, and eventually said “I’m sure I can help her make her decision.” I told her we were still looking and we could handle our decision on our own. Then my daughter picked up one of the animals, said “you’re so cute,” snuggled it and put it back. The associate gasped and almost knocked us over, rushing to remove the animal and said “oh we can’t do that.” She acted as though my daughter had just single handedly started a new pandemic. At this point I told her to get away from us as she did not know how to treat customers and should not be working with children in any capacity. I complained to the other associate working but they seemed to be friends so I doubt the complaint made it anywhere. Neither of them ever apologized.
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June 2022 by Olivia O.
Best place ever I got Phillis the frog! They are so nice at this shop amazing customer service. Best of all the build a bears I've been too. It might just be a small shop in the middle of the mall but it truly made my day!
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February 2022 by Xander Silver
Good as selection as you can get as it's a little kiosk version. The staff was super nice and helped the whole time they deserve better pay, place was packed.
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January 2022 by Fox Envy
They're great with those with disabilities they kindly listened to me talk about what had been going on in my life and helped me carry my things as we went along with the process. Overall a great interpersonal experience.
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December 2021 by Leighann Callan
Miss the old big store they used to have. Limited selection
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December 2021 by RUNMETHATSTIMMYHOE !!!!!
I sat on the phone for 5 minutes AND THEY DID NOT ANSWER
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October 2021 by Chance Rosa
Drove an hour there with our 2 really excited little girls. When we arrive the two young girls working are hiding and sitting on the floor gossiping and not opening the store. When i finally approached them and asked them what was wrong they said they were having “technical difficulties” but when we called corporate they said no one has reported technical difficulties to them and that the girls running it had disconnected the store phone so corporate couldn’t even call them!!! Absolutely disgusting! How could you look at my 2 excited daughters and not even try to fix anything! Don’t waste your time. Drive the extra time to go to the bigger store in Orlando with employees who care!!!
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October 2021 by Marcus Wilson
They are so sweet nice people they go above and beyond and are very goid at what they do
