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November 2025 by Claudia Real
I recently had an unpleasant experience with Ms. Clarisa Ruiz at this Chase branch. Unfortunately, her attitude came across as unhelpful and dismissive when my husband, my son, and I asked for assistance around 1:30 p.m. She told us she could not help because we didn’t have an appointment, even though the branch did not appear busy. She also made an inappropriate comment regarding our documents, which felt unnecessary and uncomfortable.
I truly value Chase for its professionalism and customer service, but this experience did not reflect those standards. I hope the management team addresses this situation and provides additional customer service and sensitivity training to ensure that all clients are treated with the respect and professionalism they deserve.
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October 2025 by Karen Blalock
The people here are wonderful when you go inside, but I often use the ATM early in the morning and 75% of the time it’s broken I wish they would maybe do something about it. I understand things happen but not over half the time. but don’t get me wrong every time I walk in I get politeness and efficiency everyone there are all wonderful and speedy !! They make it a very personable experience, which is something I am very much fond of I think them every day for being there for us and just because you hear laughing and cutting up doesn’t mean they’re not doing their work !!! to me that makes it more personable like hey they’re real people Going to work every day in real jobs trying to make it fun love this branch just don’t like the ATM💜
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September 2025 by Moshe Herzig
Do not recommend for business banking.
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August 2025 by Mary Lampp
I had made appt for today at 10am. We arrived early, and waited. Clarissa came out and asked for some one that had appt st 10 am, I said we do have appt 10 am appt, I said we do and took another person. She never acknowledge me at all when I said I do. Never said someone would be right with you. I have been in Banking over 28 years and im retired now. Had 30 years customer service. Not sure how chase gets awarded for good customer service. Because they have none by not acknowledging their customers in lobby waiting. This is very bad customer service. I would not put a bad review unless it wad the truth!
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June 2025 by Jorge Bouza
I’m not sure if this is the same branch everyone else is reviewing. Clarisa and Stephanie have both been terrific since I moved to the area. The rest of the staff as well. Sometimes things take more than a minute. It’s banking after all, not a stop at Circle K.
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May 2025 by Isaiah Rivera
Worst bank you will ever go to for one it was completely empty and it took them them awhile because all they was doing was playing and laughing with eachother in one of the rooms
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December 2024 by Ethan Liu
I will never return to this location for service.
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November 2024 by Linda Johnson
Great customer service. Was in and out opening a new account
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October 2024 by Valeria Brannen
I’m a long time customer of chase and I like the bank in general. This branch surprised me to learned that they don’t have a public bathroom but yet you wait to see someone for a line time but not use a bathroom ?
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October 2024 by Valeria Brannen (Valeria Ochoa)
I’m a long time customer of chase and I like the bank in general. This branch surprised me to learned that they don’t have a public bathroom but yet you wait to see someone for a line time but not use a bathroom 🤨
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November 2023 by Stephanie Wang
Good service
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October 2023 by Dr. Fawzy Ebrahim
The worst customer service ever at this location. Try other branches.
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October 2023 by Toren Tuttle
THE WORST customer service. They kept me waiting for over an hour when I just needed to make a simple deposit. The workers were cleaning and doing anything else but helping the lone customer in their branch. Take your business elsewhere.
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September 2023 by radai dominguez
I been in another location today early and i didn't find what i find in this one, Ria was so patient and professional, she give me all information and I open my CD account with her, I feel that she really cares about me, thanks...
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August 2023 by Justin Wilkerson
Every single time I come to this branch, the drive through ATM is broken. How hard is it to get a new damn machine?
