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October 2025 by Christian Stovall
Woodlyn was fantastic and put me completely at ease for my transaction! Couldn’t be happier with my experience here, thank you so much 🙇
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October 2025 by Sourav Mukherjee
Good customer service
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April 2025 by Jayyson
Dear Woodlyn,
I just wanted to sincerely thank you for your time, patience, and support today. Your calm and professional manner truly helped me feel more at ease during a very stressful situation. I appreciate you listening to my concerns and doing your best to help resolve the issue.
It means a lot to have someone who genuinely cares and takes the time to assist. Thank you again — I’m very grateful for your help.
Warm regards,
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April 2025 by Fahad Iftikhar
I’ve been to many chase banks. This one has by far been the friendliest
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September 2024 by B A
Awful experience. I want to open a checking account. I've had the same account over 20 years, one account that is in my name, only my name for over 20 years. 12 years ago my children started getting SSI, payments go to the account I've had longer than they have been on this earth. This branch refused to open ONE checking account, they want me to open 3 insisting each child's ssi must go to separate accounts, for one if that was the case you'd think I'd already have that going on. For two, my rental company requires ONE withdrawal for rent, my rent is TWO checks, so that would be to accounts meaning I would not even be able to pay my rent with the money intended for rent. Maybe others do need separate accounts, but my case does not. I should have been able to open a checking as requested without issue, without being told I NEED three accounts. I only want one, only need one, only required ONE. I called SS right after, they said "just one account is needed, and it CAN ONLY BE YOUR NAME" SO for my case, Chase bank was wrong. You are a bank, you are not Social Security.
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May 2023 by Lincoln Tiffin
I'm new and opened my checking account online, and I had to go inside for the first time . The staff were very helpful and just plan ole nice.
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February 2023 by quattelly
Friendly staff
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June 2022 by Kristen Mckellum
went to this chase branch on Friday June 3 around 9:30am, to update my account. I was told they didn’t have time to help me because they are short staffed and I needed to make an appointment. Called customer service whos says appointments are not necessary. So long story short I was refused help.
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November 2021 by Darkistinge
Friendly employees. I’m not even a chase account holder yet and was waiting for my grandma to get out of the hospital but I was forced outside and not allowed into an empty waiting room so I walked to chase and was able to charge my phone and laptop a bit.
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June 2021 by Lydia Green
Kristi Huang was a fantastic banker to work with! The building is beautiful and the atmosphere is professional & friendly.
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June 2021 by Lydia G.
Kristi Huang was a fantastic banker to work with! The building is beautiful and the atmosphere is professional & friendly.
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April 2021 by Stephanie Quinones
Great staff and customer service. Beautiful new location.
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August 2020 by Francis de Asis
Best Bank in Gainesville!!!
