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February 2024 by Lina V.
Please be careful if you shop here. I came here to get some items for a service on 02/15. On this day the woman who rang me up was very kind and helpful. For some reason my name did not pop up in the system and this tends to happen because I believe there may be a spelling error however, I showed her my information and she was able to assist me with my purchase. I came back the following day 02/16 to grab a few more items and the woman ringing me up from the beginning of our interaction was utterly rude. She was talking negatively about a product sold at the store with her coworker and then proceeded to ask if I was a full cosmo or if I was even qualified to shop here. She did not do this in a genuine and kind inquisitive way, she was talking down on me and upset from the beginning. When I tried to divert the conversation to a more lighthearted tone, I explained I actually experienced the account not popping up yesterday but that the kind woman on shift was able to pull me up and correct my account. She immediately interrupted and essentially called me a liar, she was condescending in every which way telling me she had been there all day on 02/15 and didn't see me. I quickly pulled up my $250 purchase proof from the previous day because I began to feel like she was gaslighting me to try to "get me" and I was just trying to purchase additional items for my service. She was blowing air through her nose and getting loud. I simply walked out and told her that she is not the best at customer service. Anyway, never coming here again. Be careful if you encounter an older woman with a tight lip ring and dark murky hair.
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March 2023 by Yumila R
Great customer service
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December 2022 by Kelly Noble
Great customer service!
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August 2022 by Google user
The girls working here are wonderful! They are helpful but not smothering. They give you space, but are there to help. The store is clean and in order. Some items are regularly out of stock but that is the norm for CosmoProfs and other supply stores up and down the East Coast at least.
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January 2022 by Melanie J Best
The girls working here are wonderful! They are helpful but not smothering. They give you space, but are there to help.The store is clean and in order. Some items are regularly out of stock but that is the norm for CosmoProfs and other supply stores up and down the East Coast at least.
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December 2021 by Ya Boi
You know these guys are the bomb.
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November 2021 by Mermaid Sparkles
I went in here randomly to see what they are and about after dinning next door at Country Foodly - AN AMAZING BREAKFAST AT THAT TIME - a few years ago and they were so rude."You don't have a salon license your less than us girls haha you have to get out".I would shop elsewhere if I had a license.
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June 2021 by Yen Martin
Very good customer service...
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April 2021 by Krystal Lynn Fales
Everytime I've gone in to this CosmoProf, everyone has always been so very helpful and polite! However, I gotta give a shout out to the gentleman that helped me the other day (I'm so bummed I can't remember his name for the life of me) he was a breath of fresh air! He was fun, energetic, and willing to help above and beyond! Sadly, that's so rare these days!!! So kudos to you sir, and to the Gainesville store!!!?
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March 2021 by JoAnne Gantzhorn
Helpful. Not as much variety as other places I've been but decently stocked.
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February 2021 by Ashley H
Great place to grab supplies when in a pinch. Know what you're going for though, as the staff isn't always willing to be any more helpful than giving a yes or no answer and turning away.
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February 2021 by Tiffany Ernspiger
You need to be licensed to buy anything. I just wanted to buy UV cure gel top coat to use on my nails. I don't need a license to do my own nails.
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December 2020 by Ang'
great staff, super helpful!!
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December 2019 by a t
staff is knowledgeable and very helpful
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August 2019 by Dawn Xenakis
The ladies are always very helpful.
