Crime Prevention Security Systems is highly praised for its excellent customer service and knowledgeable staff. Customers have expressed confidence in the company's ability to solve problems, with staff members like Bill being described as a huge asset due to their helpfulness, professionalism, and clear communication. One customer appreciated Bill's assistance in resolving alarm system issues from abroad in the UK, highlighting the company's reliable support regardless of location. Support staff such as Toby and Bill also helped troubleshoot technical problems like phone notifications for doorbells, ensuring everything now works smoothly. The Gainesville, FL location received positive comments for going above and beyond by delivering a yard sign directly to customers’ homes, demonstrating strong local service. Dorothy and Alexander are recognized for their outstanding knowledge and depth of assistance, representing top-tier service. Additionally, the team showed great patience and guidance during battery replacement and system troubleshooting, with staff like Sarah, Joe, and Bill providing detailed instructions, support, and even helpful videos. Customer satisfaction is reflected in the company's positive reputation for friendly, professional, and thorough service across various aspects, including system repairs, signage, and technical support. Overall, Crime Prevention Security Systems is seen as a dependable and customer-focused company with dedicated staff members who ensure clients feel confident and well-supported in their security needs.
I was having some issues with my doorbell not notifications to my phone. The texting support worked very well and Toby and Bill walked me through the troubleshooting and now everything works well. Thanks for your help guys!Darren
February 2024
The owner Randy is great. If you have a problem with anything contact her. Her employees not so good
December 2023
Technician was very responsive and came out and took care of our system that was off line within an hour.
