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March 2025 by Avionce Washington
I had a subpar experience at the CVS on the 16th and 13th. The staff just stood at the front with a scowl on her face, offering no help whatsoever. When I tried to engage with the manager, their attitude made it clear they were just there to collect a paycheck, not to assist customers.
CVS has turned into nothing more than an overpriced, automated convenience store. If customer service doesn’t matter to them, I’d rather take my business elsewhere. I ended up going to Walmart, where at least the prices are better and the staff is more helpful.
If you’re looking for good service, I wouldn’t recommend this location.
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March 2025 by jeremy selvidge
A little of everything in one place. Just not a grocery store haha.
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February 2025 by Desiree Lopez-Arkin
Wow customer service at the store is unprofessional . From cashier to manager all were so rude !! Unacceptable. This does NOT include the pharmacy department. They are always professional maybe the store employees can take a lesson or 2 from the pharmacy department!!!
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February 2025 by William Costello
Best CVS Store in Gainesville
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January 2025 by London Luck
The manager Of the pharmacy is the rudest person I have ever met. I’ve been yelled at In front of other customers, they violated the HIPAA law when it came to my medical records yelling all my personal information in front of the whole store and what kind of medication I take I am disgusted I did call Corporate and the next time I went in the manager would not give me my medication in retaliation of me reporting his/their behavior I really hope Corporate will finally read these reviews and take control of that Pharmacy because reading these comments are very very disturbing and we shouldn’t be treated different because of the pharmacy doesn’t agree with what medication we are getting from licensed doctors someone needs to step up and really take control of this matter and listen to the customers until this very day, the pharmacist still will not give me my Prescription when it’s time to be refilled
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December 2024 by FLCOOLINGGUY
Normally I wouldn’t worry about people having bad days or having a rough patch. However, there is a gentlemen always with a mask on and long hair in a pony tail here as a pharmacy tech who clearly CANNOT communicate in a calm reasonable and professional manner. He has been rude to me, people close to me, customers in line, other staff, and the drive through patrons.
Personally I’ve witnessed just too much of this not to speak up.
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October 2024 by JANE PEREZ
I love the business there at N.W. 13 and 39.
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September 2024 by Adele Franson
Enjoyable place to shop ( CVS ) very pleasant and helpful employees. The store itself lends to my shopping pleasure. CVS is an asset to our community.
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September 2024 by Amanda Adrian
Don’t buy gifts here. Was gifted CVS brand diapers at my baby shower and was unable to use them before my baby grew out of that size. Was told they could do nothing for me, even though they are cvs brand.
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August 2024 by Hypnotikk 888
Wanted to give a shout out to James on the 13th at location, he's a hard worker, genuine and very helpful! Thanks for great service!
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April 2024 by Stacy Beck
This CVS has greatly improved over the past few years. The staff are very friendly and helpful, getting things at the pharmacy is quick and easy, and it has a great variety of products. This is a great CVS location.
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February 2024 by Wanda Duncan
New to town and was pleasantly surprised how much cleaner, friendly and convenient this store was!
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January 2024 by Natasha Slater
The cashier tamela I think that’s her name said as soon as I got to the counter did I walk there and I ask why because was in the line waiting for ten minutes and not one time she said to customers before me there mode of transportation and it made me feel violated because why I had to be asked that question because of the way I looked
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December 2023 by Zach Lukasik
Decent store, disappointing that there’s no bike rack
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December 2023 by Nicole DeHart
Tamara at the CVS on 13th and 16th was awesome. Great customer service!!!
