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January 2024 by Bri P.
There's no negative stars to start to rate. Kinsley was very rude and unprofessional. I tried a car because it was having mechanical problems S gave me a hard to switch the she raised my rates She shouldn't work with people myself being a veteran suffering from mental health issues could halve snap at her but didn't she is a snooty person I think she enjoys annoying people thank for your time
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January 2024 by Greg Humphrey
Charlotte was fantastic. Could not ask for a better experience. Always Enterprise!!
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January 2024 by Carolyn V Reynolds
We needed a rental car while our car was in the shop. The rental vehicle was filthy on the inside, not with trash, but dirt. My husband cleaned it after we got home. The cleaning rag was filthy afterwards. The SUV was pretty and blue ? on the outside but dirty and disgraceful on the inside!!
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December 2023 by Jennifer
The staff is awesome and I will only do business with them!!!!
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December 2023 by Brittany Person
I’m so grateful to this Enterprise for having a vehicle when another enterprise dropped the ball. I can not thank Charlotte and her team enough for getting me a car so last minute and a free upgrade. She definitely saved my trip. A1 customer service! Thank you Charlotte!!! You’re the best! Keep up the great service and you have a valued customer in me! I normally rent near my house but the service was just outstanding here I’ll definitely only rent from this enterprise from now on!
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December 2023 by Babbs Pate
Thank you for your kindness for the Camry rental. GOD BLESS YOU
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December 2023 by Joshua Young
Be very careful when going through your insurance with this particular branch. They will get you to signup for double coverage insurance and take total advantage or you. Not trust worthy people!!
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September 2023 by Pablo Espinal
I have been renting with enterprise my whole life with no regret until I rented from this location. Changed my pick up time because they did not have vehicles available when in fact they had multiple vehicles available. When dropping off the vehicle I was charged a day extra and the manager by the name of Charlotte was more interested in arguing and pointing out terms and condition that were not on the contract but on the “drop off box”.They also lied about saying that I did not speak about my return options with a worker from the branch, stating that it was from another location that could be any where in the world when in fact I have the call logged with their branch phone number in my phone.AVOID THIS LOCATION, I assure you it is not the one you want to rent from nor the staff you want to deal with. Better training is needed.
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September 2023 by Bren Dill
I went here because I had an issue renting a car at the airport. I didn’t have a credit card at the time and only had a debit card so they wouldn’t let me rent a car for my cross country travel. The airport Enterprise sent me over here and I was immediately assisted by a very polite and professional young woman named Vivaldi. She was quick to look for a suited vehicle for my intricate needs and was able to help me in getting from FL to California.
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September 2023 by Nicholas Estes
I was there just a few weeks ago and everything top to bottom, was a pleasure. A had to interact with every employee in the store, over the course of a few weeks, with a couple different rentals. And everyone including Matt, Aiyana and Viva was so kind and helpful. I’ve been to almost every car rental in Gainesville and I 100% would only recommend this store (university Ave)!
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September 2023 by Lisa Socie
They were friendly and also didn't give me any issues about payment or my timing. Also had a very nice car waiting for me too.
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September 2023 by Mario Menna
I checked in at the Gainesville Enterprise I dealt with Val she was excellent she knew her stuff and had me in and out in minutes
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August 2023 by Lauren Pita
Aiyanna is the definition of an employee that goes above and beyond. She is thoughtful and patient. She made what is usually a frustrating, maybe even mundane task, worthwhile. Thank you so much for your time and care!
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July 2023 by Mamie Davis
I've never been questioned so much in my life front desk came off to be real nosey, they gave me a car that needed to have an oil change
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July 2023 by Velod
Making up reasons to need a credit card no matter what. Ended up not being able to rent. Terrible policies.
