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March 2024 by Mackenzie Carter
Mrs. Joanne was so amazing!! She helped with all my problems with a smile ☺️
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September 2023 by Ebony Lawrence
The head teller Karen is amazing. I look forward to speaking with her each time I go to the bank. I really appreciate that the staff takes their time with me each time I’m there.
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May 2023 by Charlie Gates
Karen and Joanne helped me set up an account and provided excellent customer service. Thank you.
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January 2023 by Super Dude
This bank will be my last bank ever!(: I'm so excited so happy with the service and friendly faces! 10 out of 10 will return!
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December 2022 by Darren Dunn
The customer service at this branch is the best I’ve seen In a bank. Mrs. Joanne has helped me numerous times, I highly recommend this branch.
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July 2022 by Bessie Mae Clay
Very helpful Very patient with assisting Ms Christian @ Ms KarenThanks First Federal for such MARVELOUS PEOPLE ON YOUR TEAM
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June 2022 by Gianny Rexach
Absolutely wonderful service. The two individuals who served us ( Karen and Christian ) were incredibly helpful! I always hear fabulous things about the team at First Federal and I can confirm that they are all true!
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June 2022 by keith strong
It is always a delight to see Karen at the drive thru service window! I was not a member before but I am a member in the making! A wonderful staff at the 34th st. location in Gainesville, Fl.
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June 2022 by Beth Davies
Started working with Joanne and her team on the transition of a business account and they have been excellent in giving advice and working with the business needs.
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June 2022 by Amanda Ashley
Excellent customer service! Very personable, great banking experience. Christian was so helpful and sweet! ✨
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May 2022 by Justin Caudell
I can’t say enough good things about our mortgage process with First Federal - and particularly, Cathy Lucius-Dortch and Frances Simmons - which is hard because I’m a writer by trade. From the start of our loan process to closing, Cathy and Frances were a helpful asset and blessing!
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March 2022 by Guy Jones
Christian Lora had the best customer service I’ve received in banking in a long time. She makes banking at First Federal easy and pleasant
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October 2020 by Randi Pritchard
First Federal Bank is an amazing bank and we have had a wonderful time transitioning to them from our previous bank. When banking with a bank for a while you think the transition will be a tedious process. First Federal Bank has some amazing people working for them and they made the transition as smooth as possible. They are all there to help the customer, and this is their number one priority! From opening an account, to getting enrolled in Merchant Services and also enrollment in other services the bank has to offer. Thank you to all of the bankers over at First Federal Bank. Thank you Joanne for your amazing help since the beginning and always checking in to make sure everything has been handled.Thank you again!Randi Pritchard
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October 2019 by Jason Cason
Although I'm biased because I work here, I can always depend on great customer service and products to fit my personal and business banking needs!!
