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December 2023 by Grace Bartholomew
Great place to buy shoes. The African American young man was very helpful and attentive. I didn't feel like this since I left my own country, Brazil when buying shoes.
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December 2023 by Rebecca Hogsed
Jaylon (sp?) went above and beyond to help me with an online order I had placed. After not being able to speak with anyone from the online avenues (telephone, text, email), I called the local store. Jaylon found the order in the system and after checking inventory, he took over the order, and is shipping the shoes to me. Thank you Fit2Run and Jaylon!!
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November 2023 by Liza
I visited yesterday to get a new pair of running shoes. The ones I had were very old and had holes in them. The employees did not judge me for that and instead helped me find a pair of shoes that was unique to me and would help me run my best. The employee that helped me was named Landon, and they were very helpful. They scanned my feet and explained what the results meant and even helped me find budget friendly options. Overall, it was a quick but fulfilling trip.
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November 2023 by Garry Mitchell
The salesperson, Erickisha was very professional and supportive in helping me to get what I needed and wanted. I will definitely be back for more shoes.
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October 2023 by Leslie Perez
Jaylen was very informative and helpful! We did the scans and he recommended a variety of shoes to address our gait issues. Great customer service and really cool to see how we could better accommodate our feet
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July 2023 by Mackenzie Williamson
I would give 0 stars if that was an option. Tried to order a pair of shoes online, received a notice that that specific shoe was actually out of stock and that I could pick out another item or I could get a refund. I responded immediately wanting a refund because those were the specific shoes we were wanting. After over a week now I have not heard back from anyone, I’ve called, texted and done everything to try and get into contact with whoever may be in charge to get the refund for the shoes that we did not receive.
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June 2023 by Richard Reyes
I just spoke with Phil over the phone, from Fit2Run in Gainesville, and I appreciate how he was so calm and helpful in attending to my questions about my online orders. He made sure to check my orders' availability and forwarded it to their warehouse, as they have them available at their location. He mentioned to call me tomorrow once my orders get processed. He also assured me about the email confirmation and the tracking information once shipped.Kudos Phil and thank you for your help! Great customer service!
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June 2023 by MICHAEL MORABITO
I ordered two pairs of Asics Cumulus 23. Only recieved one pair but my Credit Card has been charged in full. I have not recieved an email response. I have called several times and waited on hold for up to an hour each time. The text option got one response and then silence. I don't know where else to post this as this is with their online store but just know they DO NOT value or have customer service. If you can go to the store great but DO NOT order online!
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June 2023 by M E.
I did not enjoy this experience. I went in knowing what shoe I wanted to try on. I was told I have to do the foot scanner in order to try on shoes. I finally was able to try on the shoes, but the guy kept touching my feet when trying them on. This made me very uncomfortable. He should not touch people without permission, and I had already declined him putting on the shoe for me. Never going back!
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June 2023 by Monica Brown
I casually walked into the store and was immediately met by Kimberly. She was so welcoming, explained the technical foot analysis shared information regarding which shoe and accessories I would need based on my analysis. She was exceptionally knowledgeable and her customer service was just the icing on the cake. I will be sharing my experience and looking to order more shoes and accessories. Thank you for making my FEET so happy!!!
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May 2023 by Ryan Carroll
Visiting from out of town, I called ahead to ensure availability of the brand and style shoe that I was interested in. I was already planing to order, but was somewhat reluctant as this was a new brand for me. The staff were super friendly, helped me try on the shoe that I was interested, and even tried on a few other brands, but Brooks was the winner! I’d definitely recommend this location! 5 stars wasn’t enough for how patient, friendly, and knowledgeable the staff was! 10 stars for sure!!!!
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April 2023 by Kellie Regan
The selection was great. 5 stars because of the staff. Chris M. helped me and he was incredibly kind and respectful. He was also extremely patient and helpful with my shoe selection. As someone that stands for 10+ hours a day for work, it is so much appreciated to encounter such a wonderful person. Will definitely be back to this location just because of the team they have.
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April 2023 by Teri Wenz
My husband brought me here to get new shoes for my birthday. Ryan helped us out & he was absolutely awesome! He did a couple of diagnostic tests as well as measured my feet so we had a good idea of the best shoe for me. He was patient, informative, & very friendly! And he is pretty good at suggestive sales too! I hardly ever sign up for rewards programs on the spot, but he sold me on it! He is an asset to your company! Nice atmosphere & lots of choices too.
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March 2023 by Fred Smith
Phil spent probably an hour selecting the best possible shoe for me. He is knowledgeable, polite, patient and didn't make me feel pressured to make a purchase that day. I'll only buy shoes from Fit2Run, solely because of the service.
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March 2023 by Mr Cowart's Daughter
Needed some new walking shoes. Went in and asked for the person who is a runner. Introduced to Phil. He is the best. We talked and I explained I wanted a running shoe for walking. Phil did a gait analysis and sizing. He had me try on Brooks Ghost 15. I also tried the Ghost 14. I ended up getting the 15. A little bit lighter and I like the cushion/rubber on the sole. I am happy. I have "happy feet". Thanks Phil for your knowledge, patience and professionalism. ?♀️ ?
