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March 2024 by Stephanie Braman
Alexis is hands down the best! She was there every second of the way getting me into my dream car! She is very very responsive and will answer any question you may have! 10/10!
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March 2024 by Patricia Chisholm
Pam Thacker was very knowledgeable and very responsive. She assisted and kept the loan moving forward and was very clear on what documents she needed and she was so very helpful along the way. She was very patient and answered all of my questions. Pam should be commended for making our experience a very pleasant and professional one!!
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March 2024 by Miranda Matthews
Alexis made becoming a member this week a breeze! She even followed up with me to let me know she received my documents, answered a question I had about Zelle, & explained next steps. She’s truly a gem!
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March 2024 by Ruth Meredith Morgan
Pam is a wonderful asset. She replied promptly to every question.Thanks for helping with the Home Equity Loan.
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March 2024 by Brandon Fyffe
Had amazing help getting a car loan where no other place would even try and help all thanks to TJ. Without his help we would still be looking around and stressing out trying to figure out what to do!
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March 2024 by Christina “DunDada” Griffin
TJ was the best loan advisor to have on my side when it came to me accomplishing my goals on purchasing a vehicle. Thank you TJ for being wonderful to me during my car buying process!” Thanks so much from the bottom of my heart for all the work you put in to get me approved for a loan and for assisting me through the whole process not once did you leave me to figure out things for myself. Working with you through this process has been a pleasure I am forever grateful and thankful to have you as my loan advisor.
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March 2024 by Will Sanchez
Kirby is an absolute Rock Star!I have NEVER been so well taken of by any organization, let alone a financial institution!She has shown me that Customer Service and compassion are still very much alive and I have switched all banking accounts to FCU and I talk about her to everyone… all the time!
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March 2024 by Lynn Lewis
I requested a letter stating my car loan was refinanced by another lender several weeks ago so i could get the warranty and gap insurance refunded to me. That hasnt happened and I'm a little upset. The car dealership has also been inefficient for the return of funds.I talked to a couple people who were helpful in setting up my online account, so that was a bright side in this.Lynn Lewis
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March 2024 by Antrell Daniels
This review is for Alexis Dallas.I believe she's the best personal of Flcu.She was able answer all my questions and have my loan documents ready for me to sign within an hour one a Saturday.She's very professional, I called repeatedly after the dealer got the buyers order wrong and she was there to help.I would like to say thank you for your help and time.
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March 2024 by Mark Armstrong
I had high hopes for this organization. I started off my leaving my house by 11:45am for a interview that was scheduled at 1:00Pm. No later then being on the highway for only roughly about 20 minutes or so I run in to heavy traffic. Not sure what the issue was. However everyone locally is use to Gainesville traffic. So I give a call to explain to Teresa and also Emailed The gentle Riley to let them know I was roughly going to be about 35-40 minutes late due to the detour and backed up traffic. Both of them understood. Riley stated just let us know when you get here. Teresa stated no need to apologize it's not your fought traffic happens.That honestly put me at ease, as I was already nervous and feeling down due to something out of my control. Didn't expect to be stuck behind a accident and have a 3 car lane turn into 1 in the middle of a highway.Moreover, As I am 10 minutes down the road I get a call from a lady named Lexi. That at this time they are no longer proceeding with the interview, that's the reason they schedule them early. My apologies we have a meeting at 1:30pm and basically hung up the phone. Mind you I'm literally 10 minutes away from the site. Didn't expect to be stuck in traffic for 45 minutes and overly communicated what was going on through email and phone call.However, what baffled me is not only did I communicate the emergency and was basically stuck in the middle of Gainesville that I had to be routed on a detour, but was basically told it was okay and to still come by two employees.Honestly, I would have rather you still allowed me to arrive. Finish your meeting and conducted the interview and not offered me the job rather , Then for me to waste 4 hours out of my day between being stuck in traffic and driving right back to ocala. In all my years of working and being in leadership. I've never experience someone blankly being Unempathetic due to a situation out of a candidates control.Thank you Florida Credit Union for setting the pre-employment culture and tone for your organization. Grateful I dodged this, Now I understand why the employment reviews are so low.
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March 2024 by Teresa O'Connell
Normally, I absolutely love Florida Credit Union, yet this time I have been trying to call them and just get placed on hold forever, and ever, and ever, ever ever and ever…you get the jist. No one has that kind of time to just sit and wait for hours literally. Their hours say they’re open till 5:00 and yet I get no answer, no help, nothing. I’ve even tried pushing different numbers to see if I get a different response but it doesn’t help.
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March 2024 by Steve V R
Pam and all others that helped us with our loan were so truly helpful in helping us determine what was the best way and most efficient way to handle our finances. All questions were answered without hesitation. Love my bank!
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January 2024 by Noah Bell
Hunter was excellent at helping me gain access to my account after an unfortunate loss of my previous device. Out of all of my other experiences with similar institutions FCU and their costumer support staff was easily the best at helping me in a timely manner.
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January 2024 by Ginger Barber
Thomas lofton did a great job at turning my experience from bad to great. He went over and beyond. Thank you!
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January 2024 by Katherine Mantel
Pam Thacker was absolutely wonderful helping me with my HELOC. I ran into a few hiccups arms she patiently walked me through it. I would highly recommend Pam and FLCU
