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March 2024 by Terryione whitehead
If I could, I would give them zero stars! ??The customer service is very very awful. They will not be getting my services ever again.
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March 2024 by joker x
What an awful company, fired an employee for asking to bring in their SERVICE dog.
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March 2024 by Cassie G
Asked to bring in my service dog and got fired.
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March 2024 by William Hensler
Terrible place, avoid at all costs. Their ‘estimates’ will be revised upwards once they have your computer in their possession. When asked why this occurred, the smiling technician told me the cost of Apple repairs has gone up. And despite several requests to see a printout of their diagnosis, I haven’t received anything for their hard earned $75 ‘diagnostics’ fee. Buyer beware.
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February 2024 by Manjula Mangipudy
I had been to Gatortec in Gainesville on 34th Street, many times for help with my iPhones. The customer service representatives both Alex and Hannah were very helpful, provided excellent services every time. Both of them are pleasant, professional and solved my issues every time. They are an asset to Gatortec Store.I highly recommend both of them!Thank you both, Alex and Hannah!Great job always!?
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December 2023 by Evans Pemba
Very quick turn around and no hidden fees. Would strongly recommend!
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November 2023 by Michael Zarnoch
Exactly what I was looking for! I brought my laptop in with a problem and they diagnosed it on the spot. I left it overnight and the next morning it was working perfectly. The exact opposite of how I was treated at Best Buy Geek Squad. I highly recommend GatorTec if you're in the Gainesville area.
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October 2023 by Erik Martino
They replaced my AirPod Pros within 2 days. They are completely customer friendly and I highly recommended them.
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September 2023 by Andrew Evans
I would like to recognize Leo for his expert assistance in migrating an old iMac to a new one. There were quite a few out-of-date Apps and some obscure conflicts which he efficiently cleared up and had the new Mac running well.His time and assistance were most appreciated!
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August 2023 by Sarah Reynierson
I went to GatorTec with a crashed MacBook Pro hard drive many years and two locations ago. I had Apple Care coverage and GatorTec took care of the replacement quickly, then gave me easy-to-follow instructions for using my backup drive to transfer all my stuff to the new hard drive. So when I have Apple needs I always go to GatorTec. I recently purchased a new MacBook Pro and it arrived quickly.
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July 2023 by Thierry Daoud
Being a person that uses his laptop for work, time is a critical factor. I was so hesitant to take my laptop for technical checking first due to the fact I have had bad experiences, second and most importantly is being unable to work from my own laptop and needing to be at the office whenever anything comes up.The laptop was taken on Monday, given back on Wednesday with the best technical service done (although it was supposed to take 3-5 business days). The caps lock button was flicking on my 14-inch MacBook Pro and they had to replace the laptop's top (since the keyboard is welded to it). I'm happy that both hardware and software aspects were tackled to make sure the issue doesn't come up again, not mentioning that the team made sure that I backup my data prior to taking my laptop.Thank you so much for this professional handling and beautiful experience!
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July 2023 by Patty Logan
Had an issue with my iPhone & they were great. Alex was knowledgeable and resolved my phone problem. I wish I lived closer to Gainesville, but they were worth the drive. I will return for any future repairs.
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June 2023 by Brittany Hollister
The gentlemen at GatorTec are fantastic! I had an issue with my MacBook Pro that I wasn’t able to resolve with the Apple support messaging. GatorTec fixed it in less than 10 minutes! I’ll definitely be back with any future apple issues. Thank you!
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April 2023 by Shantela Williams
Wanted to thank Sophia for returning my call quickly, getting me scheduled for a screen repair, explaining the process and fees to me. I went in 30 minutes before my appointment and she began the diagnostic scans that are require (she even educated me on storage options because my phone hasn’t been backed up in many months). She was taking care of two customers, getting one checked out as she was checking me in. Thankfully a replacement screen was available and my phone was repaired within an hour! Thanks for the great customer service and to the staff that fixed my phone.
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April 2023 by Anthony Codinach
I was having a hard time reinstalling MacOS on my year old MacBook Pro. I took it to the Geek squad team at the local Best Buy where I purchased it. When I dropped off my laptop I was told that the MacOS could not be reinstalled on my computer because of hardware damage (I’ve never dropped it, it doesn’t have a scratch) and that it was going to cost more than it was worth to fix it. Best Buy convinced me to sign up for their total tech service to cover the repair costs, I then found out the said service would not cover the repairs I needed. There goes $200. I found Gator Tec online, I dropped it off with them, explained the situation and within 2 days they had my MacBook working like new for less cost then what I paid at Best Buy. I almost bought a brand new MacBook, I am so grateful the Gator Tec team was able to fix my laptop without issue. Thanks so much, avoid Geek squad at all costs. Please go to Gator Tec for all Apple product needs!