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July 2025 by Mia Murray
Worst place I probably could’ve taken my car to in town. On 6/20/25, I hit a pothole and my car had to be towed to Gerber to be worked on. Now I completely understand that cars take time to work on (especially when mine had bad work done on it before I owned it). After speaking with the receptionist, I had a time estimate of about 2 weeks or so for it to be worked on. I called weekly asking for updates, and each time the lady said it had not been deconstructed despite them having the parts there. By the third week, and probably my 4th or 5th call to them, they said they finally had it up on a lift and were starting to work on it. Fast forward another week and a half, I finally got the call it was done. As excited I was to have my car back, I was not happy that I had to pay these people for the slowest service ever. Additionally, since Ive had my car back, Ive been seeing tiny spiders constantly. After looking in my back seats I noticed I had A WHOLE INFESTATION due to my car sitting for so long (how none of the workers never noticed is beyond me). Also found trash that had been left in my car by the shop. Overall, Im happy to have my car back and it seems to be driving fine but Im not happy with the wait, never being contacted with updates from the shop except one time, and the carelessness of the shop employees while working on my car. If I can help it, I will never go to this shop again and will warn people of the terrible service.
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July 2025 by Augustin Serrano
From my first encounter until the end, when I went to pick up my car, the staff was very professional, down to earth, and friendly. The repairs were done sooner than the time estimated. I was amazed and very pleased with the great experience. I HIGHLY recommend these nice people. The fact that they support our troops and honor them, is awesome. And to the 2 pretty ladies in front of the shop, Thank you for your good sense of humor and awesome personality.
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June 2025 by Florida Gators
I had a very disappointing experience with this repair shop. My vehicle was kept for six weeks to address a minor dent on the rear quarter panel—an excessive amount of time for such a small repair. When I received the vehicle, the interior door panel and weather seal, which had been removed during the repair, were not properly reinstalled. The door panel no longer sits flush and has a visible gap, and the weather stripping was reattached incorrectly, leaving an unsightly finish.
I brought the vehicle back to have the panel issue corrected. Unfortunately, the staff acted as if addressing their own workmanship was an inconvenience. Even after their attempt to fix it, the door panel still does not sit properly. I later noticed the poor reinstallation of the door seal but chose not to return, as I no longer had confidence in their work.
Based on this experience, I would not recommend this shop.
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April 2025 by Chris Wagoner
This is my second time using them and it was great like the first.
My truck got hit in the side but a couple of deer. Caused over $4000 worth of damage. Gerber did a great job of fixing all the damage and making it look like it never happened!!
Great office staff, good communication and worked great with my insurance.. what more could you want.
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March 2025 by Robert Gullion
My car was in a bad wreck even though it was totalled after they saw frame bent the company top notch .they all were super helpful and friendly. I highly recommend them
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August 2024 by Will Rodz
The staff is very friendly and service is great. The manager is super helpful and will make sure you’re taken cared of. But my discontent comes from having to return my vehicle three times for warranty work. First, they had to have the bumper repaired after they assured me it was replaced. The bumper was still dented, remnants of the original accident. Then, had to return the vehicle twice to have sensors fixed that they messed up in the first place.
Edit: The staff made sure my issue got resolved. The sensors had to ve calibrated by a special machine and it took some trial and error to get it right. I had taken my vehicle here before for repair work and would choose this location again if need be. 10/10
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July 2024 by Waymon New (The Doctah!!!)
Best Collision Repair in Gainesville!!!
Hands Down!!!
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May 2024 by Clyde Forrester
This is, by far, the worst experience I've had with an automobile collision repair shop. Initially told my vehicle will be in for repairs over nine (9) days. A week later, told they were waiting on parts, so it would be an additional two (2) days.
Then on April 22, they sent me a text stating my car would be ready that day. So I called, wanted to know what time? They weren't sure, yet insisted it would be completed April 22.
Then, at 3:28pm, they sent another text informing me that it would now not be ready until May 3rd. I arrived on May 3rd to inquire about my car being ready. Again, waiting on parts. Turns out that they had ordered the wrong parts. Long story short, it may or may not be ready until.......
I do not recommend this location as some of the staff are unprofessional, not very courteous and I even had one face off with me where he was less than two (2) feet from me.
Run, Run, Run.... this location is horible!
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October 2023 by Nara
I called to ask questions about the process there at Gerber, as well as the warranty offered and inspection of my vehicle. I was happy with the answers I got when speaking with a mechanic representative, so I decided to get my vehicle dropped off there to start the process… once my car was there, everything they agreed to, changed. I had asked if id be able to see the list of things wrong with my vehicle before I decided if I wanted them to move forward with repairs. They said yes no problem. Then they proceeded to tell me I had to sign paperwork before they would touch my car… This paperwork gave they permission to do repairs on my vehicle.. i didn’t want them doing repair’s until I knew what all was needing to be done. The receptionist was very rude and couldn’t handle me asking questions about my car and the overall process. She took my thoroughness personally and had disruptive attitude. She is just overall not a great option for a customer service position in a professional environment. She also said on the phone that I could change the paperwork to be suitable for me needs and then when I did, they said they can’t accept it. The manger was even more rude and pulled the ego card and said they wouldn’t work on my car. I told them I’d would sign the regular paperwork after I called other places that would explain things to me in more detail so I could further understand their reasoning for not being willing to do a full inspection on my vehicle. I said I’d sign it and they decided to discriminate and turn me away. I wasn’t a client that simply gave over my property and rights without asking questions. They didn’t seem like they care about their clients and their concerns. They just want their money from the Insurance company!! It’s sad that businesses are ran like this. I will be calling the higher up!
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October 2023 by Arthur Perez
Great repair shop. Would definitely recommend using this shop if you run into any car troubles. The customer service was great and was accommodated throughout all steps of my cars repair.
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August 2023 by J O
Can't get to my car til Nov. It's was Sept 1st.
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July 2023 by Jason F
I had no idea what I was walking into because I had never done business with Gerber before and they seemed kinda busy. Dwayne hit a home run with friendly, prompt customer service, and keen attention to detail. Highly trust and recommended.A+
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May 2023 by Dashawn Peterson
The staff is AMAZING here. Very friendly and they got my car done in a week when it was expected to take almost 3 weeks. They also completely detail cleaned the inside and outside of my car for me before I picked it up, I was so surprised and thankful! They did an amazing job on the repair work as well!
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May 2023 by Bryan Williams
I had to take my automobile there because a driver didn’t see that I was making a right hand turn and tapped me from behind. From the time I walked in and spoke with the girl at the front counter until I was handed my keys at completion I was treated with care and respect. They went over all the work and I was very happy with the quality they performed. My experience was fabulous. I would recommend Gerber Collision on 6th street to my family and friends.Service: Body & Trim
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May 2023 by Shaun J
Considering we had to go to Gerber because my wife was seriously rear-ended, it was actually a good experience. They were knowledgeable, friendly and worked great with my insurance company.The car was totaled, but if I ever need repairs, I'll go back again.
