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August 2022 by Google user
UPDATE: 4 years later and we're still having issues with the flooring installed by Home Depot's subcontractors!\\n\\nWe purchased flooring and paid for the install through Home Depot. We are very unpleased with the customer service of the installer. We've had to call them back out twice since the install, which was in less than a week. Now it's an issue getting a worker to come out and fix the current problem!
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June 2022 by Maria Foreman-Shaw (ReeRee)
UPDATE: 4 years later and we're still having issues with the flooring installed by Home Depot's subcontractors! We purchased flooring and paid for the install through Home Depot. We are very unpleased with the customer service of the installer. We've had to call them back out twice since the install, which was in less than a week. Now it's an issue getting a worker to come out and fix the current problem!
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September 2020 by Dotty M.
We've never written a review of Home Depot. But today we had a specific item we'd researched before and knew they had 5 of them. I stopped at the Customer Service desk, asked for assistance;
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August 2020 by Steve Blackhawk
Their website and online shopping could actually reflect what was available in the stores. They could also use a serious lesson in social distancing, and using PPE Gainesville FL Northeast store is a nightmare
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May 2020 by Michael Turco
I needed to go out to Home Depot today. I encourage Home Depot corporate to return to limiting the number of customers in store. Why isn’t anyone sanitizing the carts? Make occasional announcements regarding practicing social distancing. Remark floor social distancing markers where needed. Be carful Home Depot, Vons in Los Angeles is just now going to pay the price for poor or in their case no social distancing practices. I will not return until you do a better job. I visited the store in Gainesville, FL off of 441 and 53rd.
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February 2020 by Dawne Roberge
Can never find anyone to help in Home Depot stores! Its very frustrating! and stores are not stocked well..
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February 2020 by R F.
I ordered online and thought I could get it over lunch. Service desk spent 10 minutes with person in front of 2 of us and then didn't say anything but started making calls etc for another 5-10 minutes. Meanwhile several of us are waiting for 20+ minutes with all employees looking way too comfortable at returns etc. I left as I don't have 2 hours over lunch to work with them. If they really want to do much online this is not good enough..
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January 2020 by Kristin H.
When I was a new homeowner, I relied heavily on the staff to help me find things and to explain things to me. The staff was very knowledgeable and went above and beyond to help me with everything that I needed. The store is clean and has plenty of parking.
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November 2019 by Bradley R.
Home depot is my go to home improvement store when I need anything for the house. I do end up having to go a couple times when working on large projects, and the staff is always very helpful when looking for something specific. The customer service team is also great when I end up purchasing the wrong item, and then need to come back and return it.
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October 2019 by Nicolle M.
Our go to place for all home improvement needs. Staff is helpful, but the hubby doesn't ever seem to care to ask where things are. So we end up wandering around and finding what we need plus extras for other home improve the projects we think of while we are there.
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September 2019 by Danny Hughes
Big Al sets the standard of customer service for any store in industry. Y'all have yourselves one hell of an employee there.
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August 2019 by Adriana P.
Soooo before you go into this store to buy any major appliance, I wanted to let you know my experience. I'm going to be very transparent. I spent 922.91 on a washing machine and dryer. Mind you from my salary this isn't chump change. Well the day has come for our appliances to arrive. Problem # 1 the delivery guy can't install the dryer because he doesn't have a flat vent. So I now have to go to the store to figure it out. Again why is this my problem after spending a grip. Just wait though it gets better. Problem # 2 the washing machine was installed. The delivery guy runs the washing machine for a cycle and leaves. 30 mins later I come to check in on the machine and there is water all over my kitchen floor, and the carpet in front of the machine in the hallway is soaked. I get a knock on the door that water is leaking from my apartment down to the neighbors. Maintenance man comes and discovers that the washing machine was installed improperly. The hose from the washing machine was never secured with a tie to the wall. SIGHHHH! I called the manager and he could care less and was acting like it was a MAJOR, MAJOR inconvenience, that I had the nerve to call him. I have now filled a claim. Again I repeat before you send your hard earned money in this store, don't waste you time. Go somewhere else, where you are treated with the respect you deserve, for even walking foot into that store. Next time I will be spending my money somewhere else.
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July 2019 by Marc Parocha
Very helpful staff. Large store but it is still easy to find where things are. Nice garden section too.
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May 2019 by Tim A.
Absolutely probably the worst Home Depot experience ever 13th Street has always been bad but now they've stepped above and beyond bad they're horrible. You can make management staff aware of the problems Bill temporarily get involved and then they go back to their old ways over the last several years I've spent thousands of dollars doing flip houses and buying building materials Etc from Home Depot 13th Street in the more you spend the less respect you get and the less assistance you get. Recently tried to find out a delivery time after they screwed up the delivery from Friday to now arriving on Saturday have a girl at the front desk and that is absolutely no assistance at all Home Depot corporate is aware of the store and the problems and they do nothing about it as far as I'm concerned it all starts from the top management down they are fostering a culture of poor customer service and if you want a real joke try calling them and then getting to a department for assistance
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May 2019 by Jeffrey Bortner
Easy to find products. friendly helpful staff.