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March 2024 by Aleyah Vivian
Lack of punctuality. Expect to sit here forever even if you made an appointment
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January 2024 by Aluria Dupree
I won’t recommend filing your taxes with Jackson Hewitt. My experience was a complete nightmare. My appointment was at 11 am if I’m not mistaken. Long story short I had to leave for the preparer to fix her mistake. Which she said would take an hour. Got back still wasn’t fixed and I finally left at 8:00 something at night without my taxes completed. I also only got 100 dollars for the advance when my taxes were 4,000 for the return. So I returned with my W2 for them to complete my taxes at another location. The reason being there was nobody at the location who started the taxes to complete them. I gave her my ip pin, 1095 A for my dependent and whatever she did I did get the rest of the advance which would’ve been 250 dollars. Also my taxes were rejected I received a call saying my dependent needs a ip pin. After speaking with the irs my pin was the pin they needed. Very unprofessional and nobody wanted to take responsibility. I was also told to pay the 100 dollars back if I didn’t want to proceed. Just don’t do it
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December 2023 by Justin Ball
I had an appointment scheduled and no one was there.. tried to call all the other offices and no answer there either. Very unprofessional and concerning!!
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May 2023 by She Wolf
Jackson Hewitt tax service was an excellent experience. My tax preparer was courteous, informed, knowagable and friendly. Looking forward to seeing her next year.
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April 2023 by Cory Wright
The lady working at this location is awesome! She has done my taxes the last few years and always goes out of her way. She came in to work early this year just to help me out. Do not go anywhere else other then her.
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April 2023 by Maribel Lopez
My appointment for Sunday April 2nd at 12 noon was confirmed today at 9;30 am at the Walmart location 2900 SW 42 St GainesvilleNo one showed up, I waited for an hour and 30 minutes and left, very disappointed, will not go there again
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January 2023 by Patiserine Bennett
I was very disappointed in Jackson Hewitt service this year. This will be my last year filling with them.
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May 2022 by Tesia Miller
Ms. Debra Miller was great very professional and helpful she went above & beyond to make sure I got my maximum refund amount. However the other 2 boys in there were very loud and didn't practice any discretion when it came to preparing the other clients taxes. They were yelling out clients information just because there was a plexiglass partition there didn't mean you had to scream out the clients information who is sitting less than 2 feet in front of you.
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March 2022 by Joann Bronk
This was a wonderful experience with Gwendolyn, I felt very much at ease with her. She was pleasant, caring and very professional
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March 2022 by Trinity Kamiyah
Ms. Gwen is has an amazing customer service. Quick and easy file I must recommend!
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January 2022 by Sarah Ugo
Mr. Gwen is so sweet and treats her clients as family. She is always thinking of your best interest and has great conversation which makes the process fun. Thank you and see you next year Ms. Gwen!
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August 2021 by Raellen Colbert
Ms. Debra Hill was just phenomenal! She made everything super simple and really took the time to explain everything to me carefully. I really appreciate her service and I've been coming here for years. I absolutely enjoyed my experience today.
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June 2021 by Sondra Thirston
I started my return with a gentleman who was very organized but seemed a bit unsure of himself. I thought it was great that he had a checklist to make sure he covered everything. He added an $81 fee without telling me or explaining the options so that I could make my own decision. I had to return the next day because I was missing a document. Renee Claridy completed my return and found some differences in my return that worked in my favor. She explained everything in detail and was very thorough. She was knowledgeable, friendly and confident...she knew her stuff! She is the reason I'll be using Jackson Hewitt next year.
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June 2021 by Farrah Claridy
The representative that I had was very knowledgeable and friendly, and provided me with fast prestige service. Every question was answered and information that I didn’t know was given. She treated me like family instead of a stranger.
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April 2021 by Malini Dasi
Debra Hill was absolutely wonderful! She stayed after closing just to make sure that I was able to file my taxes completely and have a full grasp of the process. Would highly recommend Jackson Hewitt and Debra Hill.