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January 2024 by Kai
Thanks Juan for the help!
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November 2023 by Alexa Lopez
So grateful for jazmyn and Juan for helping me out today. They truly went out of their way to assist me on fixing my phone issues.
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November 2023 by kuwala ngwee
I came to the store very concerned about my phone and service.Juan provided excellent customer service to identity the problems and help me with my phone needs.I feel very satisfied with his service.
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November 2023 by James Broestler
Amazing new team here they're the best team I've ever meet jazmyn , Diana and Andy are great they really know their stuff if you need any help wit your account they are the people to go to thy are incredible at what they do
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September 2023 by It’s the octopus show :/
DO NOT waste your time going to the store! The employees are rude and under trained and they are not even an authorized MetroPCS dealer. The only thing they can do is take your money and sell you inferior products and then when you have a complaint you can’t even call MetroPCS to get help because they don’t recognize them as a dealer. The greasy little lady who claims she is the manager is incredibly rude and will lie constantly to get out of doing her job. The past two times I’ve gone into this location. It has smelled off weed, and the employees are always in the back office and never to be found.
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August 2023 by Joey Hill
Bigger isn't necessarily better. This idiom rings true when comparing Metro stores in Gainesville. The staff at this location, in particular Mike, and Justin, not only took their time and walked me through the whole upgrading process, they went out of their way to SAVE me as much money as they could. This is a rare l, and respectable trait not usually found in technology sales person's. I have personally shopped at every metro in Gainesville , and I can attest to the fact this is the best one by far. The selection they have is the literal same as the bigger stores, and if they don't have something particular in stock , they will order it for you. If you're looking to upgrade your phone, or switch to metro , I highly recommend this store , and Justin and Mike will take VERY good care of you. That's a Chef-Joey-Guarantee™️ .
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July 2023 by Dennis C (DCLawnsman)
Didn't have lots of selection and different with different owners and getting emails on new phone where they are being recalled back, don't get it
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June 2023 by Roche Vann
Manager Angie was amazing. Helped. Me save on my bill and get a new phone!
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May 2023 by Michelle Antela
Staff was knowledgeable and very professional. Answered all my questioned and helped me make a decision that was best for me!! Will only shop at this location in the future.
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May 2023 by Chris Lee
Amazing customer service very helpful. Staff will definitely be returning. Would recommend to all of my friends.
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May 2023 by Princess Marie Lee
I came here to get my phone looked at. The employees are very helpful. Definitely recommend coming here.
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April 2023 by Juli Aitch
Was told to go into a store and receive my FREE upgrade. Drove across town and was told they could set me up for $180.00?????? I'm one person, and needed a WORKING device. My old device wouldn't populate my address in the E911 section??? If I had any kind of problem, I would have been in a desperate problem. Spoke with 3 different people before making the drive. GO ELSEWHERE. They are not that great. I had them for 2 years and was promised a new, WORKING device. All LIES.
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February 2023 by L Maria Allen
Trey and Rayna a few amazing they helped me with my phone activation and setup when the person who sold me my phone at another location told me she couldn't. I will definitely go back to see them for all my future phone services.
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November 2022 by Drip In luxury
720 NW 13th St, Gainesville, FL 3260, this location do not pay their workers. Do not work here they do not Pay thier workers, Angelica will threaten you if you ask for your pay check javior do not pay their workers and that against the LAW DO NOT COME HERE AND DO NOT WORK HERE THEY DO NOT PAY THIER WORKERS
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October 2022 by Alton Darling
I've never in my life ever left an online review for anything, but the service I received after a situation I experienced with an associate is certainly worth it. I had difficulties with my phone plan being changed that I did not think could be resolved. However - I was wrong and it turned out not to be case due to Toni and Dean's help with my situation! If you are looking for good people who will go the extra mile to make sure you are satisfied then visit this store and ask for one of these two specifically! They are the Batman & Robin of cellphone service! ✊?
