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November 2024 by Nanas Reality Tv
Just no??
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October 2024 by Nakeya Welch
While driving my mother’s car I ran over an object in the road and it damaged the driver side door foot rest. Mr. Small Dent examined the vehicle, gave me an estimate and had my Mothers car repaired in No time and their work was Exceptional I will definitely use them again and refer all of my associates to them.
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July 2024 by Brian Gurges
Wish I could give 0 stars, which is really not how I wanted that to go. I had a very good feeling about Mr. Small dent when I arrived and loved Craig and his father. A good, small family business is what I was looking for when I arrived.
I brought my car in for a bigger job:
- a large dent repair on the quarter panel of my car.
- a leak in my trunk’s drip rail repaired
- a full repaint (same color)
- they threw in a “””free””” repair of the drip rail on the roof of my car.
My complaints:
- terrible communication. They have a near 0% chance of answering the phone the first time. Also, it seems management is shared between the father and son and they do not communicate with each other what they say or do. I would speak with one and they’d be completely out of the loop with what work needed to be done and by when. I was told the car would be done in 2 weeks, after putting down a $500 deposit. After two weeks I began calling each day and being told it’d be done “tomorrow.” On Day 17, I receive the car with basically nothing done yet and that I should bring it back next week. They apologized and I was foolish enough to go back.
- Very poor quality work. Not one part of the above list was done correctly. Paint drips everywhere, a couple missed spots and debris under the paint. Photos attached. The trunk wasn’t even close to repaired, I had to finish it myself. The drip rail in the roof not only wasn’t fixed correctly, it now leaks worse than before by whatever they did. I had a couple spots of surface rust that were “treated” and my paint is already bubbling again. The dent was repaired to a degree that I’m satisfied with but MY BUMPER IS GLUED TO THE QUARTER PANEL. Photo attached. I bring it up and I’m asked “it wasn’t like that before.”
- price. I was effectively charged an additional $400 for “extra work that I asked for???” I don’t believe this was from dishonesty but just poor communication. I refused to pay that and we “met in the middle.” I feel robbed.
Tl:dr, all of the work was done exceptionally poorly, I was charged more than promise and their communication both internally and externally was abysmal. I think they are kind men and not intentionally dishonest but have no idea how to run a business. I was very patient and gave the benefit of the doubt time after time and left feeling completely taken advantage of.
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May 2024 by Sn K
Tell them Sean from New York sent you. Close to Depot Park and historical walk paths and trails, I was able to get my cardio in while my car got repaired. For any auto body work definitely check with them.
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May 2024 by 1LuhTaee
very unprofessional, never there on time there work is below average
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February 2024 by Shaina
Great service, happy with results! :)
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November 2023 by Jay Wicks
Craig does good work
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April 2023 by Roderick Mccullum
Great shop excellent customer service
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February 2023 by Vishwas Jindal
Amazing and quick service. Got my car repaired on the same day.This placed is owned by a father and a son.I went there to ask them the quotation for repairing a small dent on my car's trunk. Craig (the son) gave me a very affordable quote and fixed my dent on the same day.He is very friendly and knows a lot about the stuff he is doing.Overall I strongly recommend this place if you are looking to repair a dent affordably and in very less time.
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February 2023 by Arthell Strobles (Black Jesus 23)
Great service, father and son shop. Should have me back in my car around a week and a half!!!
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July 2022 by Wanda Bradley
Very nice people do a good job and price is cheap paint job was perfect ??
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September 2021 by Rob H.
Omg. I know you get what you pay for, but this place was simply unbelievable! First they list their office hours as 8 AM in the morning however in reality they don't come in till nine or 10 in the morning. Scheduled an appointment to bring my car in on Monday at 9 AM. No one there called the business no one picked up. Luckily the guy gave me his cell phone number so I called That and he gave me some excuses as to why He wasn't there and told me to leave my keys in the mailbox. Not thrilled with that because this is an industrial area but it is somewhat set back from the main road so I left keys. I was told they would call me on Tuesday with an update as this should be a 2 to 3 day repair. After not hearing anything on Tuesday I called them at 4 o'clock. I spoke with Craig who told me that they were working on the car and he would call me Wednesday am with an update. After not hearing from them on Wednesday morning I decided to stop by unannounced. I pulled up they haven't even started the repair on my car! Craig again was full of excuses and says he doesn't lie and I reminded him that he told me yesterday that they were working on the car. Again excuses excuses. He did tell me he just got through painting a vehicle. I asked if I could look at it. He was hesitant at first and I explained I know it's just the initial spray and it's not a finished product I just would like to see how his paint jobs come out. He let me go back there. I looked at this poor person's van there was so much junk in the paint there is absolutely no way that you would be able to color sand and buff all that Debris out. Without taking the paint down to the metal. It was at that time i told i think we need to part ways and i would go a different route to get car fixed. This place has no paint booth and paints their vehicle in a dusty old metal shed. As I said earlier you get what you pay for which resulted in nothing but lies and what would've been a crappy paint work on my vehicle if I hadn't seen his paint room. Please beware!
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August 2021 by albert williams
Great service for the price
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May 2021 by Sean Lee
This is an honest man doing an honest man's work. I've been taking my cars to Mr small dent since 2008 before I graduated from UF. And I've been taking my cars back ever since I'm currently in Tampa area if I have anything with my car that needs to be done I will drive it all the way up there to have him work on it or I'll have that thing towed up there if it need to be. But I'll tell you this he's one of the most honest trustworthy and does great work at a great price and he's always on time and if he has an issue with time he'll tell you straight up he won't lead you on like a lot of auto body shops do. I'm so glad he's still in business and going strong God bless senior and Junior. Thank you for doing all the good work you guys done for me over the years since I was basically a college kid someone referred me over to him one of the towing companies and ever since then like I said I've been going to him you won't find a better guy to work with or work on your vehicle if he says he can do it he can do it I've seen work that he did for me on certain vehicle which was a Volvo where someone's drunk with no insurance smashed in the whole back end and I picked it up a week and a half later and it looked like nothing ever happened I had never had any leakage from water all the seals were tight for the trunk and everything and he even was able to align the axle because it got because it got pushed slightly and then I went for an alignment and never had an issue with it ever and not only that I showed it to other people and like pictures before and after and they were like you got that back in a week and a half shocked if you could say. But yes I did and once again if I can give small dent even larger amount of stars I would he should be a 5 out of 5 in my opinion again I've dealt with him since I was basically a kid and now I'm in my mid 30s so for well over 10 years. Keep on trucking guys take care and thank you for all of the great work you've done for me over these year's respectfully-Sean
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May 2021 by Knigeria Wright
March 22nd I took my car to get it’s bumper fixed. I was told that it would be ready by Wednesday the 24th. I went to get my car & I was told to come back Saturday the 27th. I went to get my car on Saturday & it still wasn’t fixed. Okay cool! I understand parts aren’t coming in fast enough due to covid. So now he said come back Monday the 29th. I go back that Monday & guess what ? Car still wasn’t fixed!!! I talked to another guy & he said come back @3pm. So I went back around 4:30pm just to give them more time. My car still wasn’t fixed completely I was told that my grill has yet to come in. So they would give me a call once it does. I waited a week for them to call & they never did so I went there 3 times just for them to tell me the same thing. TODAY WEDNESDAY APRIL 21st I go there & this man tell me that he has ordered the parts for my grill 3 times & they sent the wrong one. So with me moving I just tell him to put the old ones on. Then I ask for the center piece the grill he tells me that he didn’t order it because he would’ve had to come out of his pocket to pay for it!!!!! You mean to tell me I’ve been here 2 times before & you’re just telling me this ? So unprofessional! I paid him $230 to get it fixed & why wasn’t that included in the price ? He just needs to retire at the point! DO NOT RECOMMEND !
