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March 2024 by Alexandria Watson
Definitely was a very good experience. Very friendly staff, and the experience was smooth and easy!!!
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March 2024 by Catherine Budd
I had a 5 pm appointment today with the Optometrist Dr. Julie which was set up after a visit to the store last week. I received a text this AM to confirm the appointment.I arrived at 4:35 PM. There were two people waiting to be served when I arrived. When I was approached by a staff member I was told Dr. Julie was 2 1/2 hours behind, and the store closes at 7 PM. I asked why I was not notified of the need to reschedule. The staff member said that the "call center" was supposed to contact me. I did not receive a call or a text. I drove almost an hour for this appointment. It was a total waste of time and fuel. I am very unhappy with the customer service, and will not recomend Stanton Optical to anyone.
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March 2024 by Perry Hornkohl
Stanton optical on Archer road, is a full service, top flight operation. From the moment I came in till I left, Each and every staff member, was courteous and professional. With their two for one deal, I saved close to $500. They told me 2 weeks , but it was closer to 10 days wait time. My glasses came out perfect and I recommend them highly. I suppose you can pay more, but why? Premium products and services at affordable prices
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February 2024 by Beautiful 1
The staff ( not all the staff, only one person) that I dealt with was rude and unprofessional. I'll never go back there. I'll take my business elsewhere and advise my family and friends to do the same.
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February 2024 by E P
Fantastic. Replaced my broken frames in less than 5 minutes and applied a great warranty.
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February 2024 by Jay Beezy
Joe provided great service in adjusting my glasses. Very quick and efficient.
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February 2024 by Deana Carney
Joe is AWESOME!! HE went above and beyond to help me and my difficult situation and prescription issues . I highly recommend this office and staff , after my confusion this is by far 1 of the best vision places I have seen lol. Found them on TV commercials and so happy I did ! Give em A++Come by and ask for joe, tell him dee sent you.
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February 2024 by Jim S
Came to town on a business trip and unfortunately forgot my normal glasses at home.Cecil took care of me as soon as I walked in. We got my optometrist to send my prescription electronically. Cecil found the proper lens were in stock, set me up with frames and had the lenses cut and set in short order.Outstanding customer service!
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February 2024 by Maryluz Yapur
Joe, Collin and Kendrick welcomed me to the store with a big smile and were very professional. They were so helpful and willing to go the extra mile to provide me with a solution with my eyeglasses issue. I will definitely come back to this optical store! They exceeded my expectations! Thank you for the outstanding customer service guys!
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December 2023 by Chris Rebecca Cook
Hot garbage. Not transparent, they let you shop, and tell you all about all the features with out a price involved, then flip the screen and you have a 700 dollar pair of glasses, they offer buy one get one, or half off one, why not just post the actual price? Promised glasses in a week, a full month later and I still don't have my glasses. When you try to call you can't get the store you ordered from, you are sent to an outsourced call center. People are very nice, and friendly, but most cons are, this how they make their money. UPDATE: the response to these reviews is automated, the phone number they give to contact is the call center, when you call they don't care about your problem, they just try to pacify you. The online order tracker is anything but accurate. Those of you that wear glasses know that with out the right glasses you get pretty bad head aches, I went here because it was supposed to be fast, 400 dollars and 5 weeks later I'm still waiting.... I should have bought stock in Tylenol for the constant headache.. this place is a joke.
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December 2023 by lexy cason
Everyone working here is extremely nice. Jonathan is a great associate he helped me order a pair of glasses over the phone and was very patient, understanding, and overall genuinely trying to help me find what works best for me. 10/10 would recommend this place to anyone!
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December 2023 by Daryl Mosley
Great customer service from the time I waked in the door until the time I exited. Very friendly staff that helped and explained through my eye exam and the difference between glasses and prescriptions. Great place and will return for the future and eye care for the family.
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December 2023 by vic mic
i would heed the bad reviews.displeased from start to finish. total nonchalance (if not attitude) from the staff. little confidence in the accuracy of the Virtual eye exam. the glasses made my vision worse + gave me headaches. returned them and only got 20$ back. not a customer care or satisfaction oriented establishment.
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December 2023 by Cristina Chinchayan
I recently had an eyeglass and contact eye exam at Stanton Optical. Despite a busy evening, Jonathan, the store manager, ensured I was attended to promptly and efficiently. He kept me informed about the wait time and offered to fix my glasses. The staff was welcoming, and trying a telemed optometrist for the first time was convenient. I highly recommend this location, and if you go, ask for Jonathan—he's incredibly helpful with all your glasses/contact needs.
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December 2023 by natasha mazza
My experience at that store was excellent and that is why I gave them a 5 star. The staff was very professional and their customer service was great. They made sure the my glasses fit and I was not in any discomfort. Thank you so much for helping me see the world.