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December 2023 by Katrina Parker
I had an issue with my ac unit. NCFAC were prompt in coming out to resolve it. There was a miscommunication with charges but Ms. Alicia took care of it quickly. The service tech and secretary were friendly and professional.
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November 2023 by Stuart Monplaisir (Stu)
Another workman with a painting company had accidentally disconnected power to to the unit and it was showing up as error codes on the thermostat. Raymond came in and within 5-10 minutes had corrected the problem. Knowledgeable and efficientServices: HVAC system maintenance
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October 2023 by Russell Steven
I highly recommend North Central Florida Air Conditioning. Ray is fully committed to providing the best possible service for his clients. All the staff I have dealt with have been outstanding as well. If you are looking for air conditioning company you can trust along with the best service look no further than North Central Florida Air Conditioning. Thank you!
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September 2023 by Band Email
Thank you for your commitment to the school's band program. You are always willing and ready to help whenever there is a need.Service: Cleaning
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September 2023 by Farad Packedel
This place is going down. Please do yourself a favor and sort reviews by date!!!Please do not assume the same services as it was in 2021 and before.New owners have no idea. Customer service is rude.Protect yourself and change credit card or bank accounts if they have your information.I had a 5 start in 2022:But Jessica is gone.Ask for Jessica in the office if you have complex questions as she knows it very well.I did sign up for a once a year service for a good fee.As far as Tech I was very happy with Mike. He was honest and explained things to me.Thank you Mike for your help and thank you for your service.
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August 2023 by Jennifer McConnell
I had North Central Florida Air Conditioning out to set up a maintenance program. They were effecient, so affordable, and my husband and I are very happy with the service that they provided. Thank you NCFAC.
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August 2023 by Lamar Kauffman
I’d highly recommend this business, they’re both knowledgeable and professional. I’ve used them for service and trouble shooting problems and their insurance plans are well priced.Service: A/C system maintenance
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August 2023 by Bea Hendricks
North Central Florida Air Conditioning is not the company that install my AC unit. A unit I have had for less than a year. However, I called the company that did install my unit to get service or even troubleshoot over the phone. I was told their technician were out in the field and there was no one to help. But I could wait until they were able to send a technician out tomorrow between 2 and 4. Dispute me telling them my home was reading 79 degrees inside. I called the owners son for assistance. NO ANSWER. I called 5 emergency AC companies and North Central Florida Air Condition was the only company that cared enough to call. Clearly a company that stand behind their word. I spoke to a technician named Trey, he was the nicest, most professional, knowledgeable, transparent and trustworthy person I have ever met in this industry! Trey disclosed based on the prior calls that were ahead of me, he possibly won’t be able to get to my home until around 10-11 this evening . He ask if it would help if troubleshoot over the phone first and if that didn’t work he would be out to resolve my AC issue. Trey told my husband and I what to do and stated if it didn’t work please call him back. Well guess what…. It work! Trey is an AMAZING employee and deserve a raise. You can certainly tell Trey enjoys what he does and take great pride. I THANK YOU Trey for going out of your way to take care and valuing people/homeowners. And because of YOUR kindness and work ethic I will be setting up my maintenance plan with North Central Florida Air Conditioning with hopes I will get you as my technician. Thank you again Trey! You are the salt of the earth! Simply Amazing!I definitely recommend my friend and family to North Central Florida Air Conditioning!
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August 2023 by C Adams
Couldn’t have asked for a quicker, more efficient response from North Central Florida Air Conditioning. Trey was is outstanding. He did a through inspection of our HVAC system when we had renters at our home. He was personable, honest, and respectful. He had a sense of humor, and it was needed during this difficult time! Trey, you gem ?, thank you!
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August 2023 by Gene
Quick response, friendly service, hot the job done quickly. Definitely worth the money.Service: HVAC system repair
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July 2023 by Stoned Daly
Let me start by saying I am extremely disappointed in this company. I had them out to look at my broken AC. The technician spent a short time looking at it didn’t even pull out tools like a multi meter or anything, and told me it wasn’t worth fixing. He then proceeded to give me a $10,000 quote for a new one. I was pretty upset because I knew it was working fine the other day and it’s not that old I will say I am now a HVAC technician but I do have some background in that area. I ended up using my multi meter and finding the problem myself. Fixed it myself and now it’s running excellent. so I got charge $70 for him to stand there look at it and tell me it’s not worth fixing. He also lied to me about one of the fuses being bad on the the control board. If I were someone that didn’t have a background in fixing things I would have been screwed. It makes me sad to think that there are companies out there that do this to people. If you read this, please just go with someone else.Update- I emailed them and no reply. Don’t believe what the say in the response. They are lying in the google response just like the lie to your face. 2 weeks no response. Please use anyone else for your ac repairs.
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June 2023 by Jeffrey
I love it when a business is honest and trustworthy! I want to broadcast this, as an example to businesses that are not. If you want a crew that is professional, experienced, friendly, trustworthy, and polite, then this is the HVAC company for you. Their leader, Raymond Walsh, is a good man with great integrity, and he has hired like-minded men. Integrity “flows downhill”, also.My wife and I are currently enjoying very much the complete HVAC installation North Central Florida Air Conditioning put in early this year.Service: Heating system installation
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January 2023 by Maria Betancourt
HVAC just installed by your company. Your installers Marcus and Trey were professional and informative. Also knowledgeable and respectful. I hope to continue with this company to service the AC.Services: A/C system repair
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October 2022 by Jeff Spradley
Hold on to your wallet when dealing with this company. Tried to charge me $456 for a $36 capacitor & 10mins of labor for a part that was under warranty.In response to NCFLAC: I had another company show up today...performed entire repair for $95...I'm in business myself and belive in making a profit...but profit is 1 thing...ROBBERY is another..Service: HVAC system repair
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September 2022 by Tee
A NEW unit (inside/outside $$$$) was purchased last year (6/2021). The A.C unit started giving problems recently because it no longer cooled the house so the company was called about the issue. The company then stated they’d send out a technician. On Tuesday 8/16/2022 @ 12:30 pm, we were told that the motor went out!! during this service call and is no longer under warranty (1 yr warranty is what we were told they give. These were the options we were given1# PAY for the motor that was with the technician that was on his service truck, which was a “universal” for over $600#2 Wait for the manufacture to send another motor (14 days) and we’d still have to pay!!Jessica can be “condescending”has a “way with her words” ex: “like I previously stated to you.. but if I need clarification a company (manager) should always remain professional. No one from North Central Florida ever mentioned anything to us about having the 12 yr warranty on the parts, until I mentioned it after I’d spoken to the manufacturer myself. At that time, the manager stated how she’d “worked hard for us” (not true) but at this time of contact we’ve been without A/C for 11 days!!! On the call Jessica stated they were still waiting on the part, so I called Daikin back to ask was there a “back order” on motor parts. The customer service representative stated that the part in question was “in stock” and delivery was 7-10 business days. I don’t feel that this company did all they could to assist their customer. I strongly feel that once they are paid they don’t care how you feel in sweltering heat!!!! There were several calls made within this time period hoping for some resolutions (but none). In the past, a previous company offered and left a portable system for us to use. We were a total of 15 Days!!! without working air conditioning!P.SJessica (Manager) tried to offer to “finance” to pay for the universal motor!! Why would we want to pay for a “universal motor” when we’re already having problems with the “NEW unit“ that’s just about 6wks over their(North Central Florida Air Conditioning) year warranty2nd company also came out and we were told with our new unit some of our wiring/parts weren’t new, they could tell.Services: Installation
