Pearle Vision in Gainesville has a long-standing reputation for caring for customers and their eyes since 1961. The store has earned recognition as the 2022 Women’s Choice Award winner for Best Eye Care Retailer. Customers appreciate the genuine eye care provided through comprehensive eye exams, state-of-the-art lenses, and a wide selection of designer frames. The staff is often described as friendly and professional, offering personal attention and clear answers. The team works with all major health and vision plans, including EyeMed, VSP, and UnitedHealthcare, with many locations now being EyeMed PLUS Providers. However, some experiences have been mixed. Some customers found the wait times for exams and consultations to be lengthy. Pricing and insurance options have also caused frustration, especially with recent changes that push for higher payments or additional charges. A few customers experienced issues with order delays, such as waiting over a month for glasses, and difficulty reaching staff for updates or refunds. Additionally, some found the process for obtaining specific measurements, like Pupil Distance, to be cumbersome or costly. Overall, Pearle Vision remains committed to providing quality eye care and personal service, despite occasional challenges related to wait times and pricing concerns.
Employees and professional team are great people and technology I think is really the ultimate in the market. The options for price using my insurance not really satisfied, they changed the way you buy glasses feature about last 2 years, push you to pay not the minimum amount.
October 2024
Where are my glasses? I've yet to receive them after more than a month! And no one will return my calls! This is ridiculous! I want my money back.
June 2024
Brandon was an awesome person to have to my exam explained everything very well and was very knowledgeable
