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September 2023 by Christine
Recently my husband and I had to move n we couldn't of been happier with the location we rented our Penske truck from the employee David was so helpful so respectful so awesome ?....he made everything so much easier for us by being a awesome employee....n the truck was awesome ? great move thanks to David for all his hard work when we needed the truck longer than we expected....????
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August 2023 by Patricia Perry
My daughter had requested a Penske truck located at the Home Depot in Gainesville, Florida.The employee who helped us was very corteous. When we went to inspect the truck, there were issues with it, so she had us come back inside.She contacted David at the Penske site on Gainesville. She had us go see David. Upon inspection, the truck also had issues. Talk about customer service. Words are not enough to thank David. He gave my daughter a discount for all the trouble that she had with getting a truck. He made certain she would have one the next day. And she did get one. So great customer service was provided by David. ( A special thanks to Aaron, who assisted the employee with the updated contract at Home Depot when the truck was picked up)
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June 2023 by Fred P. (Fred)
Friendly, efficient staff. Easy to pick up a reserved truck, unlike the time wasting experience earlier today at their local competitor. A+ in every way.
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February 2022 by Mickey Pulcini
CALL FIRST! DON'T TRUST THE WEBSITE for reserving a vehicle. I made special arrangements to get dropped off at the location, meet my client at 8:30 with the truck to load, and then meet another client at 10:30 an hour away. Penske wasn't open at 8 am like they say; they did show up at 8:10. only to tell me they had NO TRUCKS....only vans. What good is it to allow reservations online if they aren't up to date? Went a mile down the road to U-Haul on 6th Street where they had about 50 trucks for the same rate ready to go with NO RESERVSATION. Do yourself a favor.
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July 2020 by Alejandro Lopez
Nice location, was busy when I returned my truck but office lady was polite and helpful.
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March 2020 by Bruce W Lund
Excellent service and great truck
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August 2019 by Agenor Paulino Dias
Moving from Gainesville to Ohio, 26' truck with a car carrier. It was my only experience at this Penske location, but it was great. The staff was really helpful and concerned about my moving. Sherie Hall was outstanding on making sure my truck was ready to go, by being very proactive and efficient. Akasha Peltzer was also great on setting things up for me. Finally, Mr. Kenny went above and beyond what was expected from him, really great. I'm thankful to all the staff at Penske Gainesville, my trip was flawless. I highly recommend this location.
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July 2019 by Davies L Smith
Very rude
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July 2019 by Crystal Sutherland
Easy pick up and drop off. Truck was clean and perfect for our in-town move. Staff was friendly and efficient.
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October 2018 by Veterans Moving Help
Penske is the best truck rental company!!!
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August 2018 by Lisa Collins
I personally like Penske!
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April 2018 by William Ellis
Low miles clean trucks great service
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March 2018 by Christopher Kemmett
The associates here do a great job. Every time I have a request they go out of their way to give me the best price and service. I can't thank Chris the District Manager enough. Thanks guys.
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May 2017 by Thomas DiBitetto
It is fast and easy to rent a truck
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March 2017 by Becky McCumber
Great service
