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November 2023 by Joshua Kohler
Reasonable, friendly staff and simple move-in and move-out process. I had my interior climate controlled unit for about 3 months, and I never had any issues! The lot around the storage facility is also big enough for a moving truck with trailer and car attached. This made moving out so easy!!
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October 2023 by Lisa Weiss
Branden and his staff at Personal Mini Storage were very friendly and helpful! So great to work with! The paperwork was seamless & the units were clean and easy to access. Branden was quick to answer my many questions. I couldn't ask for more! I will be using Personal Mini Storage again when my student moves out of college housing for next summer break.
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October 2023 by Karrie Beckmann
Staff is nice. A/C in storage area was out for first couple weeks we were renting due to people leaving doors open and A/C being overworked. Needed for summer storage between semesters at UF and was quite a drive from campus. It did get the job done and was reasonably priced considering what others were charging at the time.
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October 2023 by Tammy Crenshaw
I lost my storage due to no fault of my own and thank God the people who bought it had a heart!!! They left some stuff behind for me such as my beloved pets ashes. We this place and Brandon has been amazing on holding it for me till I can get it home. I'm not in Florida any more. Big shout out to Brandon and crew thanks for all the support during this damaging time. I wld recommend these people to everyone. Go see Brandon at Personal mini storage!!!!!
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October 2023 by Karen Cornett
Great location and super nice & easy to work with! Facilities are clean and well kept. Will definitely use them again for summer storage for my college student!
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October 2023 by Thomson Joseph
While the layout seems confusing at first, the team is fantastic, and very professional in their guidance of lost souls. I have personally interacted with Branden McDonald, the manager of this property twice and both times the concerns were addressed promptly and professionally.
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August 2023 by Angela Katz
We have nothing but positive things to say about our storage experience with Personal Mini Storage. Brandon and team could not be more efficient and helpful. We will definitely be back. Recommending to other college students and families! Thank you so much!!
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August 2023 by Katie Reed
We had a wonderful experience checking into our storage unit. The facility is spotless and Branden was great, with wonderful customer service. Thank you!
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August 2023 by Laura Sura
Excellent customer service! Branden was extremely helpful and showed me exactly where my climate controlled unit is, went out of his way with a smile showing me how to ensure the safety of my items. Someone also helped me carry a few heavy boxes. Thank you for making this a good experience !
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August 2023 by Greg Stewart
We rented a storage unit over the phone, went into the location at 8825 NW 13th Street and met Branden the on-site manager. He was very helpful and thorough explaining all the rules and regulations of the facility. He told us that our unit was at their annex location further up 13th Street, but rather then just saying it’s up the road he went above and beyond by driving up to the other location to make sure everything was correct for us. Thanks Branden!We will definitely recommend Personal Self Storage to our family and friends when they need storage in Gainesville.Greg Stewart
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August 2023 by Victor Frcek
The facility is clean and the customer service is great! Branden was super helpful, he told me everything I need to know and showed me to my unit. Highly recommend!
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August 2023 by Elizabeth Coral Soto Marrero
Jordan super sweet to make my reservation and answer questions! Brandon not that much. I was 30 minutes behind to give back the truck and on my way to update the agreement online, Brandon called me to yelled at me because other family was there to rent the truck I was using. In all this I am I am apologizing in a subtle voice because I understand how it can be frustrating for him as manager not to have his promise ready for his next family and he kept yelling at me, l was like???I could not believe it so then, I came down to his level and yelled at him back that if he was aware how hard is moving in and out and how things can happen on the way of doingthis activity. I wish Uhal can heard that recording because his manner's and how he voice felt over the phone was one of the worse experiences I have ever had with "customer service"..like I really wish to have that recording for Google reviews post here..
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July 2023 by Katlyn Rawls
Terrible customer service these people called my phone and harassed me and disrespected me! I was moving and let the manager know a week in advance that I wouldn’t be able to make a payment due to being evicted and my car being broken down. And that I would move out within the 5 days grace period. I ended up leaving behind two things that I couldn’t take with me. Due to no space in vehicle and in my agreement it says they will take care of whatever is left behind and charge me a removal fee so that is what I was prepared for. Also let me say that I spoke with the manager ahead of time and gave him the time and day I would get everything out and luckily I showed up earlier then expected because they tried to beat me to it and lock me out. Smh but a week later after I moved back to Georgia they called my phone yelling and harassing about things being left in there and I told them I will pay whatever removal fee and pro rated fee for the 5 days that were past my move out date. They were very unprofessional and I was very nice to them and they yelled at me. They also charged me another months rent which is just wrong!
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July 2023 by Katie Mann
Great experience at personal mini storage! :) Staff is very helpful, always pick up the phone right away and answer any questions, and Branden was super helpful in helping me locate my unit and get everything ready to unlocked and use.
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July 2023 by Just Smile
Communication was very off not understanding wanted to charge me extra for what we did not agree on. They charge for a extra month, when they said they would just charge for the removal of 2 items, that I couldn’t bring with me. I will never do business again.
