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April 2023 by Margaret Erwin
went to pick up my Rx and had decided to use the one they said my insurance didn't cover, I was just going to pay for it with my flex spending card. I was quoted it would be over $100 but when I picked it up the pharmacist had gotten the price down to $50! I was very pleased that she did that, that's good customer service.
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January 2023 by Samantha Moates
What do I recommend about Publix? Well let me start with get a new drink machine. The drink machine has been broke for over a week. We have told people they will not fix it so I have to go and pay an extra dollar in some thing for a drink that I could buy at the drink machine for like $1.59 and it’s way bigger.. if they cannot fix a drink machine or actually just change the drinks or for whatever it is then they need to put a sign up. It’s been a week let’s get it together Publix. Please ! But other than the drink machine being like McDonald’s ice cream machine they are great.
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May 2021 by Charmaine Stewart
One of the worst customer service ever, the females who work in this pharmacy has no customer service and are very lazy. Thumbs up to the gentleman thst works there or else i wouldnt want to go back there. Customer service is very very bad
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December 2020 by Jason H.
Incredibly friendly staff and a clean store; cashier Kelly was a joy in a stressful season!
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October 2020 by AsH
Worse pharmacy ever, somehow with no one inline and three employees behind the counter and it still took 10 minutes to help me and 30 minutes to get a common prescription ready. Then in another occasion 6 people ahead to get the flu shot and they said it is 60-90 minutes wait!!! Just pure LAZYINESS!!!!
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June 2020 by Jim M.
Alachua County has a wear mask indoors mandate. Publix is not enforcing. They offer but do not require masks, against the county mandate. Employees at this store have tested positive for CORONA19. I will shop elsewhere until Publix decides to enforce appropriate mandated affecting everyones health. So long Publix.
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June 2020 by Christine Canning Fiordalisi
This is an avocado I bought yesterday at this Publix. They appear to be that way every time I purchase them. I guess I haven’t learned my lesson.
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June 2020 by Marie Collins
We just tried the Fresh Strawberry Shortcake Tart, and yummmmmmmm is all I can say! The chocolate bottom crust was just the right touch! Fresh strawberries and whipped cream, what’s not to
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June 2020 by John M.
Publix is my go-to when it comes to supermarkets and with all they offer to their customer base, they literally set a standard for supermarkets that is far to exceed. Publix offers incredible customer service, great buy one, get one free deals (BOGO's), a great selection and let's not forget their subs, affectionately known as pub subs. I strongly recommend Publix. If you try it once, you will understand.
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April 2020 by Albertus W.
Only a handfull of employees are wearing masks and gloves. This means that their products are not handled safely. Probably all covered with Coronavirus. And most of the customers do not wear masks either. Go to Trader Joe's where all employees are wearing cool-looking facemasks. Better safe than sorry. Yikes.
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March 2020 by Karen Guidi Rhodenizer
Publix truly is where shopping is a pleasure.
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January 2020 by Jacobi B.
In my opinion, the Publix on 39th Avenue is one of the best grocery stores around. The prices may be slightly higher than other places, but the excellent customer service keeps me coming back! Every time I walk into the store, I'm greeted with a smile and a helping hand. I am visually an able body man and every time I get to the register, I am asked if I would like help carrying my items. Even though I always say no, it's still nice of them to ask. I also noticed that this particular Publix hires more mentally disabled individuals than others and that is amazing to me. Furthermore, their bakery is phenomenal. Below is a picture of the last minute birthday cake that I needed when my sister came to town for her birthday, they were able to easily fulfill my request and it turned out better than I imaged.
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November 2019 by William ziegenfelder
Always the best service.
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July 2019 by Milad Meftah
Don't have them do your wedding cake they never delivered it on time ,the lady delivered it had an attitude ,never decorated the cake we had to do it ourselves an hour before they cut it. it was horrible.
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March 2019 by Hanaa U.
I left two stars originally because I felt like I was betraying my favorite grocery store in the entire world. I tried to give them the benefit of the doubt but 1 year later this publix still has it so wrong. I don't even think I can put into words how infuriating this publix is EVERY SINGLE VISIT! I can't even make this stuff up. Publix is supposed to be all about customer service but they SUCK! Are these people in Gainesville just used to this kind of service so they don't even realize what they are missing?! EVERY SINGLE TIME WITHOUT FAIL (as in 1-2 times a week) I go to this publix with a shopping list of ingredients I need to make a certain meal, they are always out of at LEAST 2 items on my list. They either don't have it or they have run out. EVERY SINGLE TIME!!!!!!! "Do you have shredded cabbage?", "No we don't we are out." I mean who even buys cabbage that frequently that they are running out? I swear 3 weeks in a row they were out of publix vanilla yogurt. This is an item that I eat everyday with my lunch. They told me to come back later in the week...still not available when I came back. In fact, that whole dairy aisle is all sorts of messed up. The items are arranged differently constantly. That is just one example. Seriously, I can never cook anything I want because 1-2 ingredients are unavailable. And I have shopped at a million other publix locations and this never happens. It's funny because as usual as you are checking out they ask you if you found everything you were looking for. The manager was standing there and I said, well honestly you guys are always out of items especially yogurt. I think I caught the cashier and manager off guard because most customers just answer back "yes, I did thank you". She just paused and said "awww" like she felt bad for me. Why are you just training all your employees to ask that question if you aren't going to teach them how to answer and resolve the problem. I know for a fact, if I said that at any other publix the employee would immediately tell me they could always order something for me if it is not available. I have been eating Pub subs since I had teeth. I always ask them to clean the machine before they cut my meat because I don't want any cross contamination with pork. This is always an easy process for them and they are always so accommodating. It takes them two extra minutes to do. I asked the lady at this publix to do the same thing. She seemed a little bothered and was like "well it's going to take 20 minutes or so if that's what you want". I was like "huh, I don't need you to run it through the dishwasher. Just spray and wipe like they usually do!", and she was like "No, it doesn't work like that". Honestly, everything about this publix is so backwards and weird. The amount of times they have scanned an item up incorrectly and not given it to me for free. Isn't that standard Publix policy?!?! Also, I have given up on couponing here, they literally never take my coupons without issues. Which is the exact reason why I love other publix locations. OH! and how could I forget! They were advertising a chicken meal in their ad and the ad specifically said call and order ahead of time to make sure it's ready when you get there. I called and the guy at the deli was super confused and said "yeah, I don't think we have that here. Why don't you try another publix!"............ WHAT THE ACTUAL EFF?