Rack Room Shoes is a trusted footwear retailer offering quality shoes for men, women, and children at value prices. The store provides a wide variety of nationally recognized and exclusive brands in athletic, comfort, dress, and casual styles. Customer reviews frequently highlight wonderful, helpful, and kind employees who provide pleasant and patient service, even when the store is crowded. Staff members are noted for going above and beyond, making customers feel seen and helping them find what they need. Employees demonstrate a vast knowledge of the brands and are personable, able to tune in to a customer's style. Specific assistance mentioned includes helping figure out promotions like buy one get one 50% off, aiding with exchanges and purchases, using rewards, and offering helpful suggestions to find the correct shoe. This friendly and top-notch service results in customers getting the shoes they need for what they were looking to spend, often leaving with multiple pairs and planning to return.
The cashier went above and beyond to help me save money. Very professional and will ship here again.
April 2026
When I arrived at this store, I was almost immediately ask if I needed help and was directed to the correct spot to get the shoes I needed for work. Good selection and fair prices. I will definitely be back when I need another pair of shoes. Thank you for the great service.
March 2026
Confusing sales. Almost like they try to trick you into buying more stuff then it is not part of the sale.
